Ed went into the Deery Bros West Burlington office on Wednesday, February 6, 2008 and requested that ALL warranties be cancelled since it was apparent that Deery Bros would not honor the premium warranty that we'd contracted with them on the 2002 Dodge Caravan, which Dan Cox had said covered everything and later retracted to just transmission but when Ed took it in for work, Deery Bros Service Center stated that the work needed was on the side of the transmission and therefore not covered under any warrant.
Also, we NEVER received the booklet promised by Dan Cox that was to cover our oil changes, tune-ups, etc that was a secondary warranty, but that really comes as no surprise to me since we now understand Deery Bros notion of helping out its customers in layman's terms it means rip em off and make sure you screw em hard!
How it all started is that Ed had a $1K Chevy truck, took it in and asked the Deery Bros Service Center TO LOOK at some issues, which they, WITHOUT PERMISSION repaired and promptly charged us $3.5K+!!! Ed, not being me, paid that RIDICULOUS amount including EIGHT HUNDRED DOLLARS LABOR TO CHANGE 5 LIGHT BULBS! Me, I would've been done with Deery Bros at that moment, especially considering the fact that the truck ran WORSE than when he brought it in!!
When I saw the bill, the exorbitant labor prices that HAD to be WAY overcharged I demanded that they stand behind their work and let Ed trade it up for a newer used vehicle. That's when we got the 2002 Dodge Caravan through Dan Cox and Randy Bonar with a promise that they were absolutely doing their best to help us out and paid ANOTHER $3K down on the spot for something we didn't know had a multitude of issues that Ed's STILL fixing on it.
So in essence, we've forked over $8.5K+ for a van that is a piece of crud and doesn't run worth a feather, have a dealership that won't honor it's PAID warranties and also won't even process the request to cancel the warranties, since they're just useless, empty promises, like all other issues with this dealership, it's a bunch of BS.
I talked with a Customer Service Rep at Citizens Auto Finance on Monday, February 18, 2008, I believe his name was Jamie, he was appalled at our treatment, the fact that Deery Bros is overcharging for warranties they're not honoring, not answering our calls, giving us the general run around and suggested that we contact them in writing to get the refund check from Deery Bros to Citizens Auto Finance before our next payment due date (i.e. March 10, 2008) so we're not being charged for something we can't use.
Ed says weather permitting he'll be going back into the Deery Bros office this week to ensure this gets processed, but I wanted this all in writing to both offices so that one hand knows what the other is doing in this case.
If I don't see a change in the billing taking off the warranty, I will of course take these matters up with the Iowa State Attorney office, Better Business Bureau, U.S. Department of Consumer Affairs and any other legal way I can because we are hardworking, honest citizens that were only looking for a fair deal for something Deery Bros had already ripped us off on (i.e. the unauthorized $3.5K+ service work).
Were you to ask me what would satisfy me, I would have to say to have the warranty cancellation process PDQ and to have no further dealings EVER with this dealership.