• Report: #970593

Complaint Review: Defender Direct

  • Submitted: Sat, November 17, 2012
  • Updated: Sat, November 17, 2012

  • Reported By: Bob — Sparta New Jersey United States of America
Defender Direct
New Jersey Branch, Indianapolis, IN home office Sparta, New Jersey United States of America

Defender Direct Protect Your Home Scam, we've been ripped-off, system has never worked Sparta, New Jersey

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We have been ripped-off by Defender Direct/Protect Your Home.  We thought we were dealing with ADT, however, the "Protect Your Home"/Defender Direct ads are deceptive. We fell victim to these people and were deceived.  We paid a great deal to have a system installed.  The system has never worked and was imporperly installed.  We have not been able to get Defender Direct to come back to fix it.  After months of back and forth, we had a scheduled appointment to fix it and Defender Direct was a no-show. 

After months of problems, we finally got an ADT person to come to our home to see the system and they had us disconnect the system because it was intalled so poorly he told us it was a fire hazard.  The wall units are loose and the system has never functioned properly.  After many, many calls, I was finally able to speak with the local Defender Direct manager on his mobile phone and he laughed at me arrogantly and told me that they are not planning to fix the system and we will never get our money back. [continued below]....
.....  He laughed at me and conveyed that this is how they operate. 

The ads show the ADT logo and next to it they print the words Protect Your Home with no logo or trademark or any other way to suggest it is the actual company advertising the service.  The font makes it look like a marketing suggestion and not the company.  Very Deceptive! Very unresponsive! Stay away from these rip-off artists to avoid the headaches and wasted money we have incurred. 

This report was posted on Ripoff Report on 11/17/2012 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Defender-Direct/Sparta-New-Jersey-/Defender-Direct-Protect-Your-Home-Scam-weve-been-ripped-off-system-has-never-worked-Spa-970593. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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