I called DELL to purchase TWO 5100 Insprion Computers and talked to MICHELLE SOUTH 800-571-3355 x 89513, I wanted to use my credit card for the purchases, she said that I would not be able to purchase the computers with my credit card, she said they had a 6 month plan, I told her I did not want a 6 month plan, she then said they had a 60 day same as cash plan and she talked me into this plan. My first mistake!!
She then asked me what my physical address was, I gave it to her. I explained that I live in a community where I do not receive mail at my physical address and that she would need to have my P.O. Box address on all correspondence or the correspondence would be returned. After a few weeks my computers arrived and I talked to DELL several times getting things set up, I might add everyone talked in broken English. I mentioned to everyone I contacted on numerous occasions with DELL, that I was not getting any correspondence and was concerned. On December 5, 2003 I called DELL and talked to a man named JUNE, he also talked with broken ENGLISH, I told him my concern that I was not getting any correspondence and to make sure my P.O. Box was showing on my account, I even asked him if he could make sure that after the ZIPCODE use a dash and my box number.
I was very concerned that I was not getting my BILLS. On January 6, 2004 I received a message on my answering machine from DELL FINANCIALS asking why I had not paid an invoice dated December 23, 2003. I called immediately and was told I owed over $369.00 in finance charges! I called Michelle South (SALESPERSON) and she faxed me an invoice for the two computers. I immediately sent a check in the amount of $2,870.40. The check cleared on January 16, 2004. I have repeatedly called Michelle South's Supervisor, Mike Carey 800-571-3355 x 30558 he is not returning my phone calls.
I received an 8 page fax on January 12, 2004, it was a LOAN AGREEMENT, I had not received it when ordering the computers or I would have never considered purchasing computers from DELL. I received an invoice on February 9, 2004 stating 0.00 balance due, total due 0.00. It does however, show a *Current Loan Balance $394.71. I called DELL again on February 19, 2004 and talked to Brandy, I now owe $500.75! I sent a check today in the amount of $500.75.
I have perfect credit and will not allow DELL to ruin it. I am disputing the $500.75 financing charges. I believe there are enough of us to file a CLASS ACTION SUIT!!!!!