An Open Letter to the CEO of Dell
We bought a computer as a Christmas Gift for our son from your online store this past November. You notified us today, you will not be able to deliver our sons Christmas Gift until next year. We could understand if Santas Sleigh broke down, but it would have been nice to know sooner, as it is now too late to order another computer from somewhere else in time for Christmas.
Originally, our sons Christmas Gift was to be delivered by 12/7, then 12/15. Then, you had to cancel the order because of some snafu. One of your Elves was nice enough to call us and talk us into placing another order. He promised to get it to us by 12/19 with overnight shipping. Overnight shipping, pretty impressive, we will definitely have it in time for Christmas.
You have to imagine our surprise and the Warm Glow our faces when you just now told us we will not have our sons Christmas Gift until some time next year. And, we really appreciate the link to the "Gift Card" you sent us. It fills that empty space under the tree. When other children are playing with their Christmas Gifts this year, our son will be playing with his Gift Card. Such a magical sight.
What's going on up there at Dell, is no one minding Santa's Workshop? I am pretty sure it is not Apple or Google undermining your business.
It is not the end of the World, we will adapt. Thanks for teaching our son a harsh lesson during this most Joyous time of year.
Wishing You and Yours a Very Merry Christmas!