- Report: #1078941
Report - Rebuttal - Arbitrate
Complaint Review: Deluxe Harley Davidson of Gillette,WY
Deluxe Harley Davidson of Gillette,WY3300 Conestoga Drive Gillette, Wyoming USA
Deluxe Harley Davidson of Gillette,WY Chuck Ruiz Deluxe HD ripes off out of state riders Gillette Wyoming
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Havin' a hard time let'n this go, gotta warn someone .... "Don't break down anywhere near Gillette, WY !!!"
Made a run to Missouri, coming back to Montana through South Dakota and through Wyoming. Before the trip, I put two new Dunlop E3's front & back, included tubes and rim strips. Had a rear flat maybe 30 miles East of Gillette, WY. Saturday evening, called the dealer in Gillette and told them of my issue, they said they were closing, I had the bike towed in and to their credit, they allowed me to store my bike there till Monday morning. I told the service manager (Calvin) that I just needed the flat repaired, he looked at me and with what appeared to me to be a "faint smirk" said "we don't repair, we replace". I explained that it was a new tire, there was that "smirk" again, and he said it was a "liability" issue. I'm try'n to get my head around that, and decide that I will just have to "bite the bullet here" and buy a new rear tire. As my friend Calvin is sit'n there writing out the work order, he looks up at me "with smirk" and said "you know, if we don't have a tire that matches you front tires tread pattern, we can't mount the rear tire". That was like a broadside, I said "what are you tell'n me, I gotta by a new front tire too ?". He said that all they carry is Dunlop tires, I told him my tires are Dunlop, he said all they carry is the "regular" Harley Davidson Dunlop tires. He went to check and was gone for maybe a minute, came back "with the smirk" and said they didn't have a matching tread. Inside I'm fuming, it's a brand new Dunlop E3 front tire, I don't need a new front tire !!! Calvin said "its a liability issue" ??? I told him that I would sign a wavier, they wouldn't be responsible. Calvin "with smirk" said they don't do that there, I said they allow me to sign a wavier at Glacier HD in Kalispell, MT, again with "smirk", we don't do that. You see where this story is going, they would not fix my rear flat unless I bought two new tires from them. They had me and they knew it, I knew it !!! I picked my bike up at 11 am Monday with two new "Harley Davidson Dunlop D 402's" mounted on it. With my two day lay over at the local hotel and the $680.67 bill from the friendly, "we are the Harley Davidson family and we will get you back on the road" dealer, I was look'n at just under $1000. Now as I got ready to leave, I asked Calvin the Service Manager " do you offer a Military/Veteran discount" like they do at both Glacier HD & Grizzly HD ? Service Manager Calvin looked up at me from his desk, writing up my bill, and said "with that same smirk", "ya know, I don't know. That will be $680.67"....
Now on my way home I made it a point to stop at Grizzly HD and I ran the story about my Gillette experience past their Service Manager, all he could do is shake his head. He asked me what dealer it was, and when I said Gillette, he shook his head again. I was in to see my local dealer yesterday (Glacier HD) and asked the Service Manager if he would answer a hypothetical question, and he said he would try. I ran the whole thing by him, I come in with a rear flat, they are new tires, yada, yada , yada. I asked if he would repair a flat, said it depends on how bad it was. I got that, but it at least sounded that they would "maybe" repair it. Then I ask, what if the new rear tire didn't match the front tire tread? He said they generally don't like to mismatch treads or compounds and would "advise" against it. That's what I expected to hear in Gillette, then he said after "advising me", they would mount the tire after I signed a "liability release", that is the way it should be done !!! I thanked him for their honesty, he asked me what dealer and I said Gillette, Wy (again there was that head shake). I bought my few parts that I went there to get for an oil change (with the Veterans Discount they give), and went home....still freeeeek'n angry over HD's friendly dealer in Gillette. I know this for certain, one of those techs in Gillette is ridin' around on a brand new Dunlop E3 that I bought !!!!!!!!!! Guess my only hope is that the friendly Service Manager Calvin someday finds himself in the same situation, broke down and out of state, and a friendly dealer bends him over and rapes him like he did me on that occasion "with a smirk" !!!!!!!!!
This report was posted on Ripoff Report on 08/25/2013 02:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Deluxe-Harley-Davidson-of-GilletteWY/Gillette-Wyoming-82718/Deluxe-Harley-Davidson-of-GilletteWY-Chuck-Ruiz-Deluxe-HD-ripes-off-out-of-state-riders-1078941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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