• Report: #1108134

Complaint Review: Denise's Knits

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  • Submitted: Wed, December 18, 2013
  • Updated: Fri, December 20, 2013

  • Reported By: Robert Chasen — New York New York
Denise's Knits
12014 Marleigh Dr Bowie, Maryland USA

Denise's Knits on Etsy.com - Denise Strothers Custom-Made Sweater Ordered via Etsy is Paid For But Never Arrives Bowie Maryland

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My wife ordered a custom-made sweater from Denise Strothers of "Denise's Knits" on etsy.com in October 2012, more than a year ago.  You pay via paypal or credit card, which they charge immediately.  Denise contacts you, takes your measurements, and promises delivery in weeks.  After some back-and-forth, she says she got a lot of orders, it will take more time, please be patient.  After 90 days, however, you can no longer file a complaint with Etsy or Paypal!  Denise Strotheres continued lying to us every few months until July 2012, when she promised delivery by the end of the month.  When no sweater was shipped (it still says "unshipped" on our Etsy order page) in August, we repeatedly tried contacting Ms Strothers via Etsy, via email, and via phone, but never got a response.  Etsy told us all we could do is file a criminal complaint (which is not practical for a $241 rip-off), and report fraud to our credit card company (which we've done) and file a complaing on the Internet Crime Complaint Center (which we've also done).


This report was posted on Ripoff Report on 12/18/2013 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Denises-Knits/Bowie-Maryland-20720/Denises-Knits-on-Etsycom-Denise-Strothers-Custom-Made-Sweater-Ordered-via-Etsy-is-Pai-1108134. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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