- Report: #1100477
Report - Rebuttal - Arbitrate
Complaint Review: Denny's
Denny's930 S. White Sands Blvd Alamogordo, New Mexico USA
Denny's : Awful service, lazy waitress, wrong order, bad food, demanded tip. Alamogordo New Mexico
*Consumer Comment: Denny's
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The Denny's restaurant in Alamogordo, New Mexico was a huge letdown. I took my son there for his birthday a few months ago. It was after 7:00 in the evening the the restaurant was nearly empty. We got a window table and ordered. My birthday boy ordered his free birthday slam breakfast. My other son ordered a nachos and I ordered a 3-course skillet meal.
To begin with, the waitress got my order wrong every step of the way. I did not get my salad as the first course, I was brought my skillet, and had to request my salad which is part of the meal and supposed to be brought first. The waitress was busy gossiping with the other waitresses behind the counter and it took some work to get her attention. I got a limp, wilted salad poured from a bag onto my plate. It was not very appetizing at all. The iced tea my son ordered looked murky, really, Denny's should use purified water and not filthy tap water. His nachos was an extremely small portion and I gave him food off my plate. We had been done eating for a long time and the waitress never brought my dessert and my son had to get up and go request my pie I had ordered. I got my pecan pie and it was horrible, so hard I could not eat it, I would guess it had been sitting out for days to be so dehydrated, I had to take it home to the dogs.
Now, overall this was a poor experience already. Our waitress was inattentive, got my order wrong on multiple levels, the food was poor quality to the point of some of it was inedible. She brought our ticket. I got out my debit card. At which point the awful woman had the nerve to ask if I was putting a tip on that. Obviously the lazy, poor mannered woman serving up bad food deserved no tip at all. But I told her to put a few dollars on as her tip. At which point she got this look on her face... as if she wanted a much bigger tip. My kids and I were extremely disappointed in the service, quality, and food of Denny's. I went home and the next day went to the website and filed a complaint. I got an email back from corporate, apologizing, and was offered a 15 percent discount on my next visit. But I never want to go back again... why would we? I can make better food at home in a better environment. It was my birthday recently and even with the free slam breakfast I could not be lured in. I will never eat at this Denny's again.
The manager of this Denny's needs to work over the entire restaurant. Staff should be trained and watched over for their efficiency and courtesy. Food should be checked for freshness and quality. As it is, it is a horrible failure.
This report was posted on Ripoff Report on 11/18/2013 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dennys/Alamogordo-New-Mexico-88310/Dennys-Awful-service-lazy-waitress-wrong-order-bad-food-demanded-tip-Alamogordo-N-1100477. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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