• Report: #499099

Complaint Review: Dentechwhitening

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  • Submitted: Wed, September 23, 2009
  • Updated: Thu, January 14, 2010

  • Reported By: Kepner — West Lafayette Indiana USA
Dentechwhitening
263 West Olive #130 Burbank, California United States of America

Dentechwhitening Ivory White, White Smiles, Axis Wellness Portal, Health Members, VH Access all AKA using your credit card under same address: 263 West Olive #130 Burbank CA 91502 Scam all linked with other companies with same address using your credit card after excepting a free trial tube of dentech whitening. Burbank, California

*UPDATE Employee: Hello,

*Consumer Comment: The "nice" Letter from the company is a Lie

*UPDATE Employee: Hello,

*General Comment: Free means FREE trial!!

*UPDATE Employee: Hello,

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Innocently I saw the ad come up for Dentech Whitening for a Free Trial. I signed up and felt I read the information clearly. They have a seperate website I have found that discribes their terms and conditions and adds that it is related to the Axis Wellness portal but I never even got anything via email or regular mail and then these other companies started using my credit card also. The sample gel does not work it is a tiny tube and before you know it your credit card is being used by these other companies ALL under the same address. The following are all linked together and will charge your credit card different monthly fees. Currently I am upto almost 200.00 a month. I had to stop my card in order to keep them from charging and I do have the disputes and documentation with my Credit card companies but what a head ache it has been. These companies that are all under and linked to Dentech Whitening are Axis Wellness Portal, Whitesmiles, Health Members, and VH Access address of 263 West Olive #130 Burbank, CA 91502. I called everyone of them and also have reported them to the Better Business Bureau. Don't fall victum to this company and allow them to use your credit card for a range of monthly charges. So sad that we can even have this happen to us. They need to be put out of business.

This report was posted on Ripoff Report on 09/23/2009 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dentechwhitening/Burbank-California-91502/Dentechwhitening-Ivory-White-White-Smiles-Axis-Wellness-Portal-Health-Members-VH-Acces-499099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: stark douglas - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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#2 Consumer Comment

The "nice" Letter from the company is a Lie

AUTHOR: scammed_by_ivory_white - (United States of America)

We were also taken for over 70 dollars by the  "Ivory White" free trial.

When we called the support line they said "Refunds are against their Policy", Bottom line, End of story.

We are reporting fraud.

When you report fraud on your credit card to the bank, the bank cancels the card, and issues a new one. They also give you back the money while they investigate.

This seemed to be the best action since after reading the consumer complaint sites about this company I found that many found  reported multiple charges on their cards from 70 to 90 dollars.

Banks that receive many of these complaints can cancel the service which allows the company to accept payments.

I would also suggest that a class action law suit be filed, so...

I am talking to some lawyer friends and an internet company (Employee also scammed) to explore this further and to make a website to coordinate this legal action.

If you want to be part of this Action please go to

http://teeth.whitener.class.action.angelfire.com



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#3 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.                   

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-407-3685 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#4 General Comment

Free means FREE trial!!

AUTHOR: Ernest - (U.S.A.)

To lisatorry 12 or whatever you call yourself today,


Collins English dictionary describes FREE as,


 


Not under compulsion or restraint; not restricted or affected by; not subject to cost or tax; and so on and so on.


 


Advertising your product as a FREE trial is therefore illegal. Your so-called terms and conditions cannot apply if you advertise the product as FREE! Your useless responses to complaints quoting your terms and conditions do NOT apply if the product is advertised as FREE!

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#5 UPDATE Employee

Hello,

AUTHOR: lisatorry12 - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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