- Report: #1138428
Report - Rebuttal - Arbitrate
Complaint Review: DermaJuvenate
DermaJuvenate41 Canal Street Lewiston, Maine USA
DermaJuvenate False Advertisement Lewiston Maine
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Company certainly does not stand behind their product.
On February 21/14 took a particular consumer survey on-line, after the survey I was offered a choice of thank you gifts (visa gift card, DermaJuvenate and two other products) All I had to do was pay the shipping.
I chose the DermaJuvenate and paid for the shipping by credit card, there was no other disclaimers asking me to read the terms and conditions. On March 4/14 I received the product and no other paperwork was enclosed.
Not thinking I would be charged for anything, I later checked my credit card statement and noticed I had two charges on my credit card:
March 11/14 for $89.31 U.S. and April 10/14 for $94.70 U.S.
Called DermaJuvenate customer service on April 12/14, advised was charged twice for a free product. They said I should have read the terms and conditions of the trial offer. I informed them there was no free trial offer that the product was mine as a thank you and all I had to do was pay for the shipping.
Even if there were a 21 day free trial period which the customer service person informed me of on the phone, the 21 days ended on March 13th/14 and I was billed on March 11/14.
Also the pricing for the same product changed not sure what that is all about, if it's being shipped from the US should the cost of the items be the same.
Asked the customer service rep for a refund on the April 10/14 charge and he said he could offer us a 30% refund only. I never even received the product.
This report was posted on Ripoff Report on 04/12/2014 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/DermaJuvenate/Lewiston-Maine-04240/DermaJuvenate-False-Advertisement-Lewiston-Maine-1138428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.