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Report: #1254392

Complaint Review: Dermaluxe - Internet

  • Submitted:
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  • Reported By: Shanna — Dallas Texas USA
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  • Dermaluxe Internet USA

Dermaluxe Snake Venom Peptide Cream Totally false advertising and impossible to cancel subscription Internet

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My story is exactly the same as Sue who also wrote a report on these stupid, fraudulent, harrassing products.  I also, against my better judgment got the trial sized DermaLuxe and Vibrant Skin produts.  They promise amazing things and thought I would just check it out seeing as I can cancel if I do it within two weeks of ordering products.  

No only do they absolutely not do what they claim, they made my skin even more dry.  So I call to cancel the subscription and THEY WON'T LET ME!!  The guy kept asking me all these questions about what are my problem areas, how am I using it, etc.

I told him I don't want to answer all these questions, I just want to cancel.  He wouldn't do it.  So I finally answered all the questions and he says they know looking younger is important to me and they want me to get the full benefits of the product.

I told him I want to cancel; the product doesn't work.  He says they will not charge me now and will extend the trial offer for two more weeks "to get the full benefit" and then I can call them back before October 1 to cancel if I still want to.  I said, "You're not going to let me cancel??"  He says, "No, Shanna, we want you to get the full benefits and to use another two weeks.  Just call us back before Oct 1 if you still want to cancel."

I could not believe it!!  I have never heard of a company NOT LETTING YOU CANCEL!  So then I called the other company and they are linked and he says it has already been noted that they have extended my "free" trial for another two weeks and to call back in two weeks if I want to cancel.

DO NOT order these trials.  They are, first, no better than your average drug store creams and second, you will have a heck of a time getting out of it.

This report was posted on Ripoff Report on 09/11/2015 04:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermaluxe/internet/dermaluxe-snake-venom-peptide-cream-totally-false-advertising-and-impossible-to-cancel-su-1254392. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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