- Report: #597080
Report - Rebuttal - Arbitrate
Complaint Review: DERMITAGE SKIN LOTIONS
DERMITAGE SKIN LOTIONSOnterio, California United States of America
DERMITAGE SKIN LOTIONS ,DERMITAGE.COM 800-8868805 CA## BEWARE OF INTERNET MAIL FRAUD VIA DERMITAGE!!! Onterio, California
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CROOKED SKIN LOTION AD. "FREE TRIAL" .. that is .. UNTIL THEY BILL YOU $90.00 for it!!
They claim you can use what they send you for 2 weeks and if you don't like it, send it back. They FORGET TO MENTION they WON'T TAKE IT BACK!! I attempted to call twice to get their "special return number". I finally got through and was told it had been "over 2 weeks". Well.. I tried the WORTHLESS PRODUCT and then I attempted to get authorization to send it back.. then I was told I was "too late"
From now on I will stick with Cxxxxx and Mxxx Nxxx (((REDACTED))) COSMETICS!! They are about 1/3 the cost and work THREE TIMES AS WELL as the FAKE GARBAGE DERMITAGE ADVERTISES.
I approved a charge to my Discover Card of $6.95 for shipping and handling of a "FREE SAMPLE" of their skin lotion. It was stated this was a 14 day trial sample. I did not want the lotion. It was not as advertised. I discovered I needed to get a special code from the company (Dermitage) in order to return the product and not be billed the full price of $90!!! FOR SKIN LOTION. When I attempted to contact them via email, I only received ERROR reports. When I attempted to call their 800 number, they were always BUSY and the recording advised to call back later. I finally was able to get through on 03/26/2010 when I received my statement and realized they had charged me the additional $$ for the product. I waited until I finally got a "customer service" woman who had a pat answer for everything. 1) you are over the 14 day trail period; 2) OTHER people were able to get through to us. She blatantly refused to give me a code number or credit my Discover account. I THOUGHT by using my Discover Card I had some assurance if I was ever scammed. FORGET THAT!! I just closed my Discover Card account. They do not investigate disputes as they claim!! Discover knows DERMITAGE HAS MY CREDIT CARD NUMBER AND I DO NOT WANT - NOR WILL I EVER - PLACE ANY CHARGES THROUGH THIS COMPANY OR ANY RELATED COMPANY!!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
This report was posted on Ripoff Report on 04/26/2010 07:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/DERMITAGE-SKIN-LOTIONS/Onterio-California-/DERMITAGE-SKIN-LOTIONS-DERMITAGECOM-800-8868805-CA-BEWARE-OF-INTERNET-MAIL-FRAUD-VIA-D-597080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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