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Report: #1005799

Complaint Review: DermPure - Denver Colorado

  • Submitted:
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  • Reported By: Sue — Galesburg Illinois United States of America
  • Author Not Confirmed What's this?
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  • DermPure 6330 Washington St Unit 8 Denver, Colorado United States of America

DermPure ? Pure Collagen, AA Beauty or Cosmetics? Run-Around Rip-off! Denver, Colorado

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After receiving the sample DermPure, I called the number given on the invoice to cancel any future shipments. I got an automated message that said, "Your account has already been cancelled." Later, I decided I need to ask something of a real person so I called again and waited. The man said that I needed to call another number because this offer was done with another company, DermPure. The number I was given was for PureCollagen. I called the number he gave me and waited. The woman who answered told me that my new order had already been shipped. I explained that the message said my account had been cancelled, so I didn't think I should be charged for this new shipment. She kept telling me that I should have checked the website. I asked why I should have to go to the website if a phone number was given for the same purpose. She basically said that it was my fault that I didn't go to the website. A supervisor was, of course, unavailable, but was to call me back and didn't. There were 3 different phone numbers involved: the one on the invoice, the one given to me by the first man, and the one that the woman said was " the only toll-free number we have" (even though we were SPEAKING on another toll-free number!!). Terrible run-around rip-off!!

This report was posted on Ripoff Report on 01/29/2013 07:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermpure/denver-colorado-80216/dermpure-pure-collagen-aa-beauty-or-cosmetics-run-around-rip-off-denver-colorado-1005799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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