• Report: #276406

Complaint Review: Detail Doctor

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  • Submitted: Fri, September 28, 2007
  • Updated: Mon, May 19, 2008

  • Reported By:Tupelo Mississippi
Detail Doctor
1512 W Main St Tupelo, Mississippi U.S.A.

Detail Doctor, AKA: Tupelo Tint & Auto Glass Detail Doctor Apparently Eats in Your Car After Detailing Tupelo Mississippi

*Author of original report: Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

*Author of original report: Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

*Author of original report: Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

*REBUTTAL Owner of company: tried to make customer happy

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I am selling my car and even though it wasn't that dirty, I decided a professional detailing would help sell it faster. I took it to Detail Doctor / Tupelo Tint & Auto Glass to get the job done. I had them do an "Ultimate Detail" which included everything but the engine. Total cost: $139.42. I thought it was a little high, but a professional detail isn't necessarily cheap. What I got, in my opinion, was not a professional detailing. It didn't look like they even used any cleaner on the dash and console, because there was still that dusty residue everywhere. They shampooed the carpets and put the floor mats in the truck. When I got home to take pictures for my sale ad, I discovered that the mats had bits of what appeared to be and smelled like chocolate all melted into the mats. Do they eat candy bars in your car while they're cleaning it? I know it wasn't there before, and on top of that they shampooed the mats. Even if they were there, whole chunks of chocolate shouldn't be left behind after shampooing. I was already annoyed that I had to wash my car on the way home, because it was covered in bird poop and the tire shine had slung black goop all over the sides of my white car. I understand they can't control the birds, but a good detail shop would either leave the car in one of the garage bays until the owner came, or double check it to make sure it's still clean after they call the owner to pick it up. There is also such a thing as non-sling tire shine. The chocolate was what really made me mad though. I called them, only to discover that it was 5:15 and they were closed. I left a frustrated but polite message on the answering machine explaining how I had found the chocolate. I decided I had better clean it up since I needed to take pictures and I didn't want it to stain. The next morning, I got a call from "Steve". He apologized, but maintained that it "must have been someone who was walking by the shop and was being hateful..." so opened up my car and threw chocolate candy bar bits onto my floor mats. (Yeah, that must have been it.) He said, "Well, 95% of my customers are satisfied and I guess you can't satisfy everyone." Are you serious? What kind of business would want to let customers know that this is their philosophy? He said I could bring the car back and they would clean the mats again. I explained that I didn't want it to stain overnight, so I already cleaned it up. He then proceeded to accuse me of making the whole thing p. First of all, I didn't appreciate that and secondly, I'm trying to sell the car, not junk it up. He then told me there was nothing else he would do. I told him that I wasn't looking for a refund, but a discount would seem to be appropriate. He said "I'm not going to do that." Well, that's fine. If you want to have the reputation of not caring about "that other 5% of customers" who aren't satisfied, I don't see how that can be good for business. If he had taken care of the problem and given me, say 20% off my bill, I would consider that a gesture to at least try to right the situation. Since he obviously didn't care, I don't think I can use them ever again and I will make sure to let everyone know what type of experience is possible at Detail Doctor / Tupelo Tint & Auto Glass.

Asher07
Tupelo, Mississippi
U.S.A.

This report was posted on Ripoff Report on 09/28/2007 03:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Detail-Doctor/Tupelo-Mississippi-38801/Detail-Doctor-AKA-Tupelo-Tint-Auto-Glass-Detail-Doctor-Apparently-Eats-in-Your-Car-Aft-276406. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

AUTHOR: Asher07 - (U.S.A.)

Steve claims in his rebuttal that he tried to make me happy. One could say that, sort of. As I said he did apologize, which I appreciated. But he also claims he offered to do my next car for free, which is either a lie or his memory is inaccurate. Had he offered to do my next car for free, instead of a 10% off discount on my next detailing, (which is what he actually offered and what you can get with a simple coupon) I would have considered that as a more acceptable attempt at keeping me as a customer. As I explained, I already re-cleaned the carpets so they wouldn't stain overnight. I did not ask for the entire car to be redone even if it was poorly done.

It's true that you can't make everyone happy, but in my opinion Steve's attempt was less than half.

I too own and operate a business and I do make it a point to make every customer happy and if they aren't they get free service. You take care of your customers and they take care of you. Period.
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#2 Author of original report

Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

AUTHOR: Asher07 - (U.S.A.)

Steve claims in his rebuttal that he tried to make me happy. One could say that, sort of. As I said he did apologize, which I appreciated. But he also claims he offered to do my next car for free, which is either a lie or his memory is inaccurate. Had he offered to do my next car for free, instead of a 10% off discount on my next detailing, (which is what he actually offered and what you can get with a simple coupon) I would have considered that as a more acceptable attempt at keeping me as a customer. As I explained, I already re-cleaned the carpets so they wouldn't stain overnight. I did not ask for the entire car to be redone even if it was poorly done.

It's true that you can't make everyone happy, but in my opinion Steve's attempt was less than half.

I too own and operate a business and I do make it a point to make every customer happy and if they aren't they get free service. You take care of your customers and they take care of you. Period.
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#3 Author of original report

Detail Doctor, AKA: Tupelo Tint & Auto Glass: "tried to make customer happy"

AUTHOR: Asher07 - (U.S.A.)

Steve claims in his rebuttal that he tried to make me happy. One could say that, sort of. As I said he did apologize, which I appreciated. But he also claims he offered to do my next car for free, which is either a lie or his memory is inaccurate. Had he offered to do my next car for free, instead of a 10% off discount on my next detailing, (which is what he actually offered and what you can get with a simple coupon) I would have considered that as a more acceptable attempt at keeping me as a customer. As I explained, I already re-cleaned the carpets so they wouldn't stain overnight. I did not ask for the entire car to be redone even if it was poorly done.

It's true that you can't make everyone happy, but in my opinion Steve's attempt was less than half.

I too own and operate a business and I do make it a point to make every customer happy and if they aren't they get free service. You take care of your customers and they take care of you. Period.
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#4 REBUTTAL Owner of company

tried to make customer happy

AUTHOR: Steve - (U.S.A.)

I dont know what happened to this customers car ,but i did offer to redo the car, I also offered to clean the car he was planning to purchase for free .He refused both .I have been in bussiness for 15 years and have a great reputation . We try to make all customers happy ,unfortunatly some people you cannot . This person in my opinion only wanted a very good cleanup done for free ,other wise he would of excepted one of my other offers . I hope this person owns a bussiness some day and sees how difficult it is to please 100% of the customers .
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