- Report: #1049806
Report - Rebuttal - Arbitrate
Complaint Review: Detroit Advantage | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. Specialist property management company offering professional management services for the Detroit property market.
Detroit Advantage Bryan Christopher Moon Jack Gaylord Saint1 Northumberland Avenue Trafalgar Square London, Select State/Province United Kingdom
Detroit Advantage REVIEW: Detroit Advantage commitment to total customer satisfaction. Detroit Advantage, specialist property management company offering professional management services for the Detroit property market. Offices based in Detroit, USA, Bournemouth, UK, specialist team offers on-the-ground assistance to cater to buy-to-let needs.
*UPDATE: Detroit Advantage pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Detroit Advantage Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Detroit Advantage for its commitment to excellence in customer service.
Detroit Advantage prides itself in having offices in both the USA and UK to be able to offer assistance to landlords that are not resident in America. This also allows maximum contact time with clients due to time zone differences. Detroit Advantage uses both an in house team and independent contractors for work carried out to ensure that clients get the best value for money, with independent quality checks available as well. Unlike many of their competitors, Detroit Advantage has a substantial number of staff to ensure that their clients’ needs are handled.
Detroit Advantage listens to client feedback, and always aim to reach a solution within the time frame expected by our customers. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Casey Harwood in an interview held by a third party verification company with no biases toward Detroit Advantage.
Detroit Advantage is a specialist property management company that offers professional management services for the Detroit property market with offices in London, Bournemouth, and Detroit. Their specialist team offers on-the-ground assistance to cater to client’s buy-to-let needs. The company’s largest target market is existing property investors. That consists of landlords with property in the UK or overseas that are seeking a higher yield and also capital appreciation from the American marketplace. They feel that their biggest completive advantage is volume in sales processed through the company. This allows the company to have more bargaining power in the market place and pass those discounts onto clients.
A typical process that a client would go through when working with Detroit Advantage starts when the potential client reviews the company through a series of advertisements; the company then sends them an introductory email. Many of their advertisements are through Google pay per click, which educates the client on the benefits and pitfalls of the marketplace. Additionally, the ads inform consumers about of different property types (ranch, bungalow, colonial, multi-family). Then, the company calls the potential customer and assigns them a point of contact to discover what the client is looking for in working with the company. Detroit Advantage then consults with the client to discover a suitable solution and guide them toward properties they would choose for themselves.
The company is focused on improving internal processes and procedures. This past year, they have hired a staff member to deal directly with investor relations. This allows a point of contact for any dissatisfied customer to be guided through a process of reaching a solution with a specific action plan. Casey Harwood, the Sale Manager at Detroit Advantage, commented in response to internal processes: “As a company selling an investment property, we cannot contain the actions of a tenant further down the line. What we can do is use the full force of the law with a tenant who is not paying their rent, to rapidly remove them and replace with a new tenant.”
In dealing with complaints, the company works with the client to discover the reason for the complaint and adhere to a policy that is acceptable. If it is a management issue, the company offers them an alternative management company for ongoing management of the property. If the issue relates to refurbishment, the company would have independent contractors visit the property to report what is required for the property to be to be performing properly and present a resolution to the client. Mr. Harwood stated, “We follow through until the client is happy, as two things can go wrong in this process. Either the tenant does not pay their rent (in which case the management company evicts them), or the tenant leaves a property unhappy with the damage. That’s the reality, and sometimes it is damage beyond the holding deposit the client put down. The client may feel annoyed, but unfortunately we are not responsible in that instance.”
The company described an instance where a client was not satisfied with their level of service because the tenant was not paying their rent. The client believed it was due to the ineffectiveness of the management company. Detroit Advantage stepped in and advised the client on a list of alternative management companies. Once a new management company was selected by the client, Detroit Advantage assisted in ensuring all the keys were transferred from one management company to the other to save the client from having to travel to that city. Additionally, Detroit Advantage assisted in the full eviction. Casey Harwood explained, “Once a tenant was evicted, we used our contractor to carry out remedial repairs to that property. Then we got the property up and running and tenanted again with the help of a new management company.”
Detroit Advantage states that they work to fully engage with the client to do whatever it takes to make things right with them and avoid complaints. They try to set realistic time scales with the client and ensure that everything is carried out. Additionally, they work to get multiple quotations for required work at the lowest prices possible for their clients. Mr. Harwood notes, “We take complaints extremely seriously and we always want to reach an amicable solution for that client. We believe that the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Programs assist us to be able to identify clients that are unhappy and to rapidly resolve their issues.” Furthermore, the company ensures that if there is a complaint, it is logged with their investor relations member who makes full note of the concerns to discover an ideal resolution for the client and assist to achieve their goal. Mr. Harwood went on to state, “We work to prevent other complaints by thoroughly researching alternative property management companies. We have increased the background checks for tenants before being placed in the property.”
----------------- Ripoff Reports discussions with Detroit Advantage has shown that they committed to ensuring clients achieve their investment objectives. As with anything property related, issues can occur, and what matters is an open dialogue with clients to ensure that the correct resolution is reached. Denise Lambert, told us that "We aim to respond to all emails and calls within a 48 hour period but sometimes where this is not possible, but we will always ensure clients are updated. ". Staff aim to answer as many questions as possible each day and this often means working late each day. "We will always do our very best to answer your questions and put your minds at ease."
YOUR COMPANY NAME / Statements from the owner.
” Detroit Advantage is a specialist property management company that offers professional management services for the Detroit property market. With offices based in Detroit, USA and Bournemouth, UK, our specialist team offers on-the-ground assistance to cater to your buy-to-let needs. With a team consisting of property managers who have an unrivalled knowledge of Detroit property lettings, Detroit Advantage helps to take the hassle out of being a landlord. And, should any unexpected circumstances arise, Detroit Advantage is here to help – every step of the way.
Detroit Advantage takes customer satisfaction very seriously, and in the event that a client is not entirely satisfied, they use their extensive contacts within the industry to first investigate the problem, and work to a realistic action plan to put it right. Due to feedback from Ripoff reports Investigations, the complaints handling process has been improved to ensure that clients are also given a timescale for their issues to be resolved. It is also important for clients to have realistic expectations.
In this industry, it is important to choose a company that is accessible, and takes a landlord driven approach to property investment. Many companies focus on just the property sales, or just management. Only by selecting properties in carefully chosen communities can landlord returns be maximized. Unfortunately, there are many smaller companies in the industry that sell a dozen homes, then cease to trade, leaving clients in a difficult position. The track record of Detroit Advantage means that clients can be re-assured that clients will receive ongoing support.
STATED IMPROVEMENTS AND SERVICES OFFERED.
” Managing buy-to-let property on your behalf, Detroit Advantage provides a hassle-free management solution to help to ensure that your rental property investment runs smoothly. Our aim is to help you achieve the full potential of your investment through a well-managed property which will help achieve high occupancy rates and maximise returns.
With full property inspections conducted every 3 months, both tenant and landlord will benefit from the high quality of our property management service. And, 24/7 access to our bespoke online property management software, landlords and property investors will feel comfortable knowing that their investment is in safe hands.
Property management services include:
• Full property inspection every 3 months
• Management of maintenance checks and repairs
• Protect your income – we’ll help to ensure you rent is paid in full and on time
• Online property management software providing 24/7 access
• Two offices to maximize working hours and to provide unrivalled customer service
• Full Turnkey investment solutions
Detroit Advantage recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Detroit Advantage has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Harwood and many of his past and current associates, Rip-off Report is convinced that Detroit Advantage is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Check out their website.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Detroit Advantage Bryan Christopher Moon Jack Gaylord Saint Experience International Detroit Advantage, Experience International, New Orbit Funding LLC Jack Gaylord Saint Bryan Christopher Moon. I am an overseas client, I unluckily met Detroit Advantage, Experience International, New Orbit Funding LLC, they sold me property and manage my property, but they missed to pay me rent and now they said my house was theft and damage and need repair. Talk with other clients from that company, they all similar experiences. London, Detroit, Georgia, London London London
I am an oversea investor, I am very unluckily met Detroit Advantage, Experience International, New Orbit Funding LLC, they sold me property and manage my property, but they missed to pay me rent and now they said my house was theft and damage and need repair. Talk with other clients from that company, they all similar experiences. I do not mind lost all of USD 32000 from it, but I want to let more people know the fact of this company: Detroit Advantage, Experience International, New Orbit Funding LLC. I will keep post on internet about their story.
This report was posted on Ripoff Report on 05/10/2013 04:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/detroit-advantage-property-management-detroit-usa-bournemouth-uk-united-kingdom-1049806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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