- Report: #1074775
Report - Rebuttal - Arbitrate
Complaint Review: DHgate
DHgate6F Dimeng Commercial Bldg., No. 3-2 Hua Yuan Rd Haidian Dist. Beijing, Select State/Province China
DHgate Fast Trading Marketplace Website: www.DHgate.com Tel: 86-10-8225-7676 Fax: 86-10-8202-5922 Add DHgate advertized a custom 5 window sun shade for a 1992 Cadillac Sedan Deville on their website. Items were non-existant but they refuse to refund $62.68 . Haidian Dist. Beijing China
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Sent: Monday, July 22, 2013 4:39 PM
Subject: NO WAY to treat a 1st time customer:
To Whom it May Concern:
The product that I ordered from your website was never available to be sold. And I was assured that a full and complete refund would be credited to my credit card.
(Please refer to the exchange below between Cathy and myself.) Notice the date of the order and full payment made that date.
Don't you think that almost 3 months is more than enough time to credit my account?
I've read your FAQ regarding refunds/ returns and dealing with the 'seller' etc. The transaction that I made on May 6, 2013 was with DHgate, not with some unknown, unseen company, which any reasonable, logical thinking person would conclude that DHgate was the seller. I seriously doubt that DHgate would pay this 'other' company for a non-existent product. So by my reasoning, DHgate is the seller, DHgate accepted and posted my $62.68 and I'm reasonably certain that those funds were deposited in DHgate's bank account, not some phantom seller's account. In fact this is what Cathy said in one of her e-mails to me. "Really sorry to tell you that our manufacture can not make this design curtain for you."
Another line in the same e-mail stated "We can give you full refund or you can change it to other kind."
So the manufacturer really has nothing to do with your refusal to issue a credit to my credit card for almost 3 months now.
Here's my proposal...I am requesting that you issue a full and complete credit in the amount of $62.68 to my charge card immediately. I expect to see the credit posted on my credit card account by the end of this week which will be JULY 26, 2013.
If the credit is not posted by the end of business on JULY 26, 2013, I will post this entire incident on the internet for all to see the way your company handles customer complaints.
Someone in authority, who makes business decisions needs to read this in it's entirety and then, if the intent is to be a reputable and successful internet company, make the correct intelligent business decision issue a credit for $62.68 to my credit card.
Portions of the above have been edited in the interest of saving space.
The following is an exact verbatim dialog between myself and the person named Cathy who took this order. (Which makes DHgate the seller.)
From: eastsunsh ( Local time:2013-05-06 19:03 ) Last Post: 2013-05-14 09:38
This report was posted on Ripoff Report on 08/10/2013 09:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/DHgate/Haidian-Dist-Beijing-Select-StateProvince-100083/DHgate-Fast-Trading-Marketplace-Website-wwwDHgatecom-Tel-86-10-8225-7676-Fax-86-10--1074775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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