- Report: #1128214
Report - Rebuttal - Arbitrate
Complaint Review: Diamond Nexus Labs
Diamond Nexus Labs5050 West Ashland Way Franklin, Wisconsin USA
Diamond Nexus Labs Diamond Nexus Promised Lab Created Diamonds and Delivered CZs. Outright Lies and Misrepresentation Franklin Wisconsin
*UPDATE Employee: Diamond Nexus responds
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When deciding to purchase an engagement ring, the horrific human rights violations within the diamond industry made me unwilling to purchase mined diamond jewelry. I wanted true stones for the ring that would be on my better halves hand for the rest of our lives, leaving me unwilling to purchase CZ jewelry. Looking online, Diamond Nexus quickly appeared looking like a savior. Their rhetoric was perfect to lure me in- they promised me lab created diamonds and guaremteed me that they were not CZs, exactly the same as a diamond, but produced in a lab instead of harvested from the earth at the expense of countless lives.
I looked into the technology behind lab created diamonds and everything checked out, true diamonds can be made in a lab. I thought I had found the perfect solution. When I got the ring, the design was not what I had ordered, it was another ring that I had been considering, but the ring was beautiful and I didn't want to push back my plans to "pop the question" so I decided to keep the ring that was delivered. To be clear, that was my choice and one that I did not regret. It took a while for the Diamond Nexus lies started to unravel.
My fiancé and I took a break for several years and the ring went into a drawer. When our relationship was ready to move forward again, the ring came out of the drawer and went back on the love of my life's finger. The problems started when we took the ring in to be resized. The jeweler looked the ring over while doing the paperwork and the jeweler said the stones were CZ, we explained that they were lab created diamonds, but the jeweler was insistent that the stones were in fact CZ. We explained it away to ourselves as a jeweler that wasn't familiar with lab diamonds. Then another jeweler said the same thing when we took the ring in to be cleaned and then another when we got the ring appraised. The last jeweler explained the difference between a lab diamond and a CZ and we realized that Diamond Nexus was nothing but an elaborate con.
It had been a number of years since I purchased the ring and their website now calls their product "diamond simulants," presumably to explain why they now offer simulant and lab created stones (although who knows if anything they sell is legit). I don't care one bit about having CZ jewelry due to my beliefs about the diamond industry, but the one time it mattered to me, the one time it was vital that everything in the ring be real was the moment they swooped in and picked me off like an easy mark. I am married to the love of my life now, but am still saving every cent to get a new ring. I wanted a nice ring that was ethically created at every stage, I didn't get blood diamonds, I didn't get any kind of diamonds (before finding Diamond Nexus I has planned on a ring made with stones other than diamonds, but that would have been my choice, not because I was lied to) and I certainly did not get an ethically created ring.
Diamond Necus may not use blood diamonds, but do not confuse them for an ethical company. I am sure I am not the only person to have been conned and I hope others take it better than I do. The worst feeling of my life happens everytime I look at my wife's ring that I customized to make it as unique and beautiful as she is. When I see that ring on her hand, the symbol of the vows we made, the promises we made entering into marriage feel like they were all based on a lie.
find another company for lab diamonds, one that will deliver what they promise, just don't throw your money away with Diamond Nexus.
This report was posted on Ripoff Report on 03/04/2014 12:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Nexus-Labs/Franklin-Wisconsin-53132/Diamond-Nexus-Labs-Diamond-Nexus-Promised-Lab-Created-Diamonds-and-Delivered-CZs-Outrigh-1128214. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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