• Report: #995370

Complaint Review: Diamond Resorts International

  • Submitted: Fri, January 11, 2013
  • Updated: Fri, January 11, 2013

  • Reported By: Debbie — Mesa Arizona United States of America
Diamond Resorts International
Orlando, Florida United States of America

Diamond Resorts International Sedona Vacation Club Incorporated Annual Fee was ONE DAY LATE - Penalty of $100.67!!!! Orlando, Florida

*Author of original report: Update

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Beware of dealing with Diamond Resorts International! My timeshare annual maintenance fee was due on January 1st, but arrived ONE DAY LATE on January 2nd. They are charging me - for being one day late - "Late Fees and Interest" in the amount of $100.67!! I called them and was told that it's my fault for not getting it there on time! And I have owned there for 20 years! BUYER BEWARE!! Shame on them for doing business in such a manner.

This report was posted on Ripoff Report on 01/11/2013 05:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Diamond-Resorts-International/Orlando-Florida-/Diamond-Resorts-International-Sedona-Vacation-Club-Incorporated-Annual-Fee-was-ONE-DAY-LAT-995370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

Update

AUTHOR: Debbie - (United States of America)

Just wanted to update my initial complaint, since I am unable to delete it. I did receive an email tonight, whereby the company decided to do the right thing, and waive this excessive late charge, as a gesture of good will. They did however indicate that this will be a one time gesture. While I still think their policy of not having any kind of grace period or reasonable late fees needs an overhaul, I do appreciate the fact that they decided to do the right thing in this case. 
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