I am reporting a problem with a jewelry purchase at Diamonds International. I visited their store in Ketchikan, Alaska, while a passenger on a Norwegian Cruise Line ship in July, 2012.
I went to the store specifically because of the enthusiastic recommendations of the port shopping consultant from the cruise ship. The shopping consultant was present at the time I made my purchase.
I purchased loose diamonds to upgrade the stones I had in an existing three stone diamond ring. Upon returning home, I discovered through the independent appraisal process that the primary stone I purchased had been laser drilled to enhance the clarity of the stone.
I have since learned that this is a common practice, but that the jeweler must disclose this fact to the consumer since treatment of a stone may make it fragile and subject to fracture. Not only was I not informed, but the receipt falsely claimed that I had been given the EGL certificate for the stone. The certificate was not given to me, because it clearly states that the stone is laser drilled.
The salesperson knowingly mispresented the quality of the diamond, and that's fraud! I only discovered this because I paid to have an independent appraisal performed.
I have since negotiated a settlement with Diamonds International, but they are extremely slow in processing the refund.
My main concerns are as follows:
- fraudulent misrepresentation at the retail site
- the lengthy and expensive process I have been forced to endure to obtain a settlement
- NCL knowingly sends their patrons into these shops with glowing
recommendations which I now believe are patently false and self-serving
While I believe I will eventually get my money back, this has been a frustrating and disheartening experience. I will certainly be more careful in the future and far less trusting of a representative of any company.