- Report: #1092650
Report - Rebuttal - Arbitrate
Complaint Review: diamonz kleaning service
diamonz kleaning service2745 N Collins St. Arlington, TX 76006 Arlington, Texas USA
diamonz kleaning service, diamondz cleaning serivce, Diamondz Kleaning Service, diamonz Cleaning service llc, diamonz kleaning service The cleaning service was featured on Groupon in San Diego, the cleaning team never arrived and was charged for cleaning supplies. The voice mailbox is full and they don't respond to emails. Texas
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Diamonz Kleaning or Diamonz Cleaning operates as an online cleaning service for many locations in the US.
I purchased one of their specials on Groupon. Then, scheduled a cleaning service appointment on the Diamonz Kleaning website. They sent multiple email and text reminders that the appointment was confirmed. The text messages come from 704.315.5028. The phone number is based in North Carolina. The calls to this number get dropped and messages are bounced back.
When the cleaning team was an hour late, I called the company (based in Arlington, Texas). They said, "oh, you didn't get a call that your cleaning team was in a car accident last week?" and I said no, only confirmations to confirm the appointment.
When booking the service, the company charges a cleaning fee that must be paid through paypal in advance of the appointment. I wasn't planning on using their cleaning supplies, but that was not an option. The person on the phone was quite rude and I asked that the email notification about their cancellation be forwarded to me. Then, I received an email from, Ashley Woods, with an apology and offering to set up a free service at a later date. I followed up, but she does not respond to emails, the voicemail box is full. I filed a complaint with paypal, but Diamonz Kleaning has not responded to paypal requests to solve the dispute.
This company is a scam!!!
This report was posted on Ripoff Report on 10/17/2013 12:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/diamonz-kleaning-service-/Arlington-Texas-76006/diamonz-kleaning-service-diamondz-cleaning-serivce-Diamondz-Kleaning-Service-diamonz-C-1092650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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