ED Magedson – Founder
Dicks Sporting GoodsAltoona, Pennsylvania USA
Dicks Sporting Goods Product came in a package, refused to give me all the items that were included in the package Altoona Pennsylvania
Wanted to buy a $549.00 Excalibur Crossbow Package. This crossbow comes in a package but they didn't have everything included in the package, all I asked for was the string to pull the bow back and a simple literature package with an owners manual, so after spending 1/2 hour in the back room the salesman came out with a piece of used rope that wasn't the correct one thats supposed to come with the bow and he said there was no literature with it. i said its not unreasonable to ask for that since it was included with the package when I am spending that much money for that bow. His responce was "Do I want to talk to the manager" I told him I will do one better! I will walk out and not buy that bow PLUS all my other $200 extra purchaces. But the sad part is that salesman didn't care, he said that happens all the time.
Also I know better NOT to talk to the manager cause I know exactly what the manager will say, a blind man knows any manager of any retail business could care less about the customer. Then these same retail stores wonder why everybody buys online, its a wonder how these retail stores pay that $30K a month lease on their store location when they treat a customer like crap that wants to spend on big purchace amounts. I guess they survive on selling $9.99 tee shirts. I am picky who I hand over my hard earned money too and a trust my gut feelings and I can "feel" when the salesman is being dishonest. Sure!!! I know that salesman will blame me and say that customer was a jerk, but I kinda feel good he didn't get my money!
I will buy one online at a better price with free shipping that will come in a sealed box that i know was new and untouched, BUT NOT FROM DICKS SPORTING GOODS!
This report was posted on Ripoff Report on 10/20/2013 10:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dicks-Sporting-Goods/Altoona-Pennsylvania-16601/Dicks-Sporting-Goods-Product-came-in-a-package-refused-to-give-me-all-the-items-that-wer-1093250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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