• Report: #904316

Complaint Review: diet patch today

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  • Submitted: Thu, June 28, 2012
  • Updated: Wed, July 04, 2012

  • Reported By: jjb — Fremont California United States of America
diet patch today
Internet United States of America

diet patch today dietpatchtoday.com bill your credit card before a chance to cancel or see if product works, charge for the whole month including the free trial period. Begins the 14 days on day of ordering not receiving product to give Internet

*UPDATE Employee: Customer Signed Up For Trial

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I called to get the trial of diet patch and colon cure with 14 day trials.  I did not go to the website to notice they would charge my credit card $89.97 on the  14th day.  It said a 14 day trial but I would assume I would have the product delivered to begin trying it not starting a week earlier when it was ordered.

Colon Cure was nice about it and cancelled my order and refunded my account without a hassle.

Diet Patch was customer call person Eddie was rude and said I should have gone to the detail site to know they would charge my account 14days from the order.  How do you try something for 14 days to see if it works when they dont give you 14days.   He would not give me a supervisor, name to contact, or address to contact anyone higher up. He also said if I emailed them he would handle the emails too, a one man operation I guess.  All I want is nothing to do with company, my refund and hopes that no one else would get scammed by them!


This report was posted on Ripoff Report on 06/28/2012 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/diet-patch-today/internet/diet-patch-today-dietpatchtodaycom-bill-your-credit-card-before-a-chance-to-cancel-or-see-904316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Customer Signed Up For Trial

AUTHOR: DietPatchToday - (United States of America)

Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended.

Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the terms to the left of the page as well):

www.dietpatchtoday.com/order.php

The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):

www.dietpatchtoday.com/terms.htm

The customer was sent the 14 day trial and the product was delivered to the customer. Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.

The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.

We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.

We are certainly not a one man operation. We do apologize for your experience with one customer service rep. However he is correct, your 14 days did start on the day you placed your order and you had the option to call in to get more time or cancel.
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