• Report: #693038

Complaint Review: Digi-Key

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  • Submitted: Wed, February 09, 2011
  • Updated: Tue, January 17, 2012

  • Reported By: Kevlar — Pennsylvania United States of America
Digi-Key
Theif River Falls, MN 56701 Thief River Falls, Minnesota United States of America

Digi-Key Digi-Key Corporation Purchased a bnc connector package that said QTYof 100 in the description but they SENT ONE ITEM and Charged $24 for USPS shipping for an item that weighs less then an OZ !!! Thief River Falls, Minnesota

*Consumer Comment: Never had a problem in ten years

*Author of original report: Acting inappropriately with them, no, received bad service and misleading pricing for the product and its shipping, yes.

*General Comment: Digi-Key is a quality component provider.

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I was looking for a Mini Coaxial BNC connector to replace damaged ones on a RGBHV cable. I found Digi-Key via google search.   They had several entries for this connector, in the description is mentions a QTY of 100 for each order.  Elsewhere Ive found that connector for $.35 to $.49 cents each so a quantity of 100 for $12 was a great price, so I thought. 

I ordered via my credit card and selected standard UPS shipping.

The item arrived, in a 12in x 12in x 1 in box.

Apparently it had been shipped EXPRESS USPS.


I opened the box to discover A SINGLE BNC CONNNECTOR.  The invoice inside stated $12.86 and on my credit card I was billed $38, $24 for SHIPPING!!!!!!

I called to see what the problem was and I was informed that the QTY. listed in the description is the quantity THEY BUY THEM IN....??!?!?!? What?   

I also asked about why I was charged $24 to ship a SINGLE, less then an oz, connector, and they said it was shipped USPS EXPRESS which costs $24.   The sales person on the phone was less then polite and rudely said that I selected USPS express...which Indeed I did NOT, on MY screen. Perhaps their system has a bug and says otherwise but this was not an item I needed rushed, but enough benefit of the doubt.  

Their Misleading descriptions, and apparently RIDICULOUS Pricing makes them a NO GO EVER AGAIN.   If paying $12 for a single connector, IT BETTER BE MADE IN THE USA! But no...China, and the lack of quality shows.

Do yourself a favor, PAY LESS, and get LESS hassle elsewhere.

This report was posted on Ripoff Report on 02/09/2011 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Digi-Key/Thief-River-Falls-Minnesota-/Digi-Key-Digi-Key-Corporation-Purchased-a-bnc-connector-package-that-said-QTYof-100-in-the-693038. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Never had a problem in ten years

AUTHOR: ka1axy - ()

I've been ordering online from Digikey for ten years (both for personal and business), and have never had the problems you mention.

Their shipping options are many and it's entirely possible you inadvertently selected the wrong one, especially if you hit the back button on your browser to correct something else.  I've never in ten years had an issue with parts not being shipped by the method I requested (even when I inadvertently requested the wrong method!)

As to the quantity -- the part detail page clearly states and has always stated the order quantity.  It's in the second table, second line.   Again, I've been ordering from them for ten years and have always gotten the quantity I ordered.

In the few cases where I have had issues (received the wrong part or a defective part), their customer service people have been great.  Replacement shipped out for overnight delivery at their expense.  Again, never a reason to complain.  I have always been treated fairly by Digikey.

I don't work forDigikey, but I do enjoy doing business with them, and I think you're being too harsh on them, over one order where there's a real possibility you didn't read carefully enough before you hit the "order" button.  And over $38...which isn't a huge amount of money, though I agree it was more than you planned to spend.I understand you're not happy with the experience, but all I can tell you is that it's one bad experience, and perhaps you should give them another chance.

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#2 Author of original report

Acting inappropriately with them, no, received bad service and misleading pricing for the product and its shipping, yes.

AUTHOR: Kevlar - (United States of America)

I have been providing A/V consulting, installation, and Production services for well over 10 years.  I've been using online vendors for longer then that.

The price was gouged. I called politely and believed there was just a simple mixup.   Unfortunately no, there was not a mixup, just overly expensive shipping costs and unclear description(s) on their site (at the time, things may have changed).

You would also acknowledge that most of their products are from Chinese manufacturers, and those manufacturers can be found online and you realize the markup is SUBSTANTIAL.  

You speak more like a employee of the company then an actual customer.  

My story is real, Im a level headed Small business owner, I speak with respect and to the point. Those facts had no change or effect to the outcome of my experience.   You say they strive to achieve customer service yet I posted this report days after attempting to resolve the issue and they still have not replied.

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#3 General Comment

Digi-Key is a quality component provider.

AUTHOR: Wayne - (United States of America)

I read your complaint against Digi-Key. I had the pleasure of working with Digikey for nearly 30 years now. I can attest that they are the best of breed when it comes to customer service, employee care, and delivery of what is promised.  They give new enhanced meaning to Minnesota Nice! I  suspect you were acting inappropriately with them, otherwise they would of bent over backwards to make things right with you EVEN if you were completely wrong!
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