• Report: #806005

Complaint Review: Digital Depot Online

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  • Submitted: Wed, December 07, 2011
  • Updated: Fri, June 01, 2012

  • Reported By: WackyBush — Reno Nevada United States of America
Digital Depot Online
Internet, New York United States of America

Digital Depot Online Digital Depot Scam Artists Internet, New York

*General Comment: glad

*Consumer Comment: happy customer

*General Comment: Great Service

*UPDATE Employee: Digital Depot Online is the Best company around.

*REBUTTAL Owner of company: This website is not ours

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Digital Depot Online is the worst company I've ever dealt with! I just got scammed by them big time. On Cyber Monday I tried to order $6k worth of camera equipment. They tried the bait and switch routine first by telling me what I wanted isn't available, after charging my credit card.

Then Steven there claimed I would have to pay 10% to cancel even though it was only 12 hours later and he challenged me to cancel the order and said he'd couldn't be happier if I cancelled: "Go ahead I want you to cancel" he said. So then I got him to agree to sell me what I originally wanted but it's been 10 days now and they claim my order has been shipped but refuse to give me a tracking number?

I waited on hold for 45 minutes to speak to Anthony (a so called supervisor) who had the same terrible attitude as the others I dealt with there (Samone, Ben, Kim & Robert). He said "tough luck, just wait 15 business days like everyone else has to and it should show up at your door". I suspect they will claim I'm the problem but I am one of the most professional and patient people you will every meet.

I don't know what I did to deserve such abuse, I still wanted to order $3k more worth of lenses and accessories but I wouldn't feel comfortable ordering a lens cap from this company. I really don't understand how a company can stay in business with this type of customer service. I would understand if it was one employee but I feel I got a good sample from many of them so far.

My credit card company says I have to wait the 15 days since that is what they told me before they will dispute the charges.  I will be shocked if I get the equipment I ordered.

This report was posted on Ripoff Report on 12/07/2011 01:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Digital-Depot-Online/Internet-New-York-/Digital-Depot-Online-Digital-Depot-Scam-Artists-Internet-New-York-806005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment


AUTHOR: DigitalDepotOnline.com - (United States of America)

Customer service is really good. One of the best website online.
They over charged my account and gave me store credit and the customer rep made sure that I got back my store credit. And help me pick out with a great point and shoot camera with a great package deal.
Will be a customer who will be back for some lens. Once I know how to use the cameras.
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#2 Consumer Comment

happy customer

AUTHOR: DigitalDepotOnline.com - (United States of America)

"Worked with Andrew and found a clear-spoken knowledgeable salesperson. He
even added a perk to the camera purchase package that I could use well
and that I had not yet specifically requested information about. The
final price was roughly comparable to a couple and better than all other
on-line sites that I had checked. It will be a few days before I
receive all, but I trust shipping will proceed as expected."
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#3 General Comment

Great Service

AUTHOR: DigitalDepotOnline.com - (United States of America)

Wow! What a great experience. I placed my order online and thought I knew the lenses I needed. Soon after I received an email to call and confirm my recent order which sounded like a great security measure to me since im a first time buyer to this site. After speaking with the gentleman he not only gave me get advise about the lenses but realized I was buying the WRONG lenses for my camera and set me up with the one I needed & free shipping. Customer service like it used to be;) I

can't wait to get my lenses
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#4 UPDATE Employee

Digital Depot Online is the Best company around.

AUTHOR: DigitalDepotOnline.com - (United States of America)

Dear User,

We Apologize for the situation that you had gone through , But to be completely honest your story just doesn't add up , we do not treat customers disrespectfully if they $1.00 or $10,000.00 we trat our customers the same way.

You did not indicate your order # from our company so I'm assuming you are a competitor trying to damage our reputation, because we do not have a KIM,ANTHONY,SIMONE ETC...

if you are indeed our customer we would love nothing more to assist you .

We have Thousands of positive feed back from customers ,

Customer Service.

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#5 REBUTTAL Owner of company

This website is not ours

AUTHOR: digital depot - (United States of America)

The website that you are referring to is not ours, our business is only a storefront in New York City and we do not sell on the internet.  This website (digitaldepotonline.com) is located in California and it is a total scam.  WE are working with the authorities to shut them down.  

Kind regards
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