digitaldepotonline.com bait and switch; reboxed merchandise; abusive on phone, Internet
0Author 0Consumer 0Employee/Owner
I attempted to purchase a nikon camera from digitaldepotonline.com. There prices looked to good to be true - they were. Upon viewing the site, the great prices offered were for japanese versions of the cameras (not in english on camera or manuals). Once you scroll all the way to the bottom, you begin to see there is one entry for a USA model. Still the price didnt look bad and their site has a huge "60 day return policy" listed on the web page. After ordering the body only camera, I received an email about a week later asking me to call to verify my credit card information. When I realized I didnt have my credit card with me, he said thats OK, just give me your email address. He then went on to tell me the camera didnt come with a battery or charger, but that he could swap out a "temporary use" battery for a real one with the charger for an additional $149. At this point I was very uncomfortable, but needed to get the present ordered, and reluctantly went along thinking that I need to look into this further. (This seems to be the norm from what I have read from others experience with this store). After 21 days I called to cancel and they told me it had shipped and would arrive by Friday. On Monday I called because it hadn't arrived and I hadn't received a tracking number. I was placed on hold again 5 or 6 times waiting for customer service, and then told they are busy, how can I help you. Upon learning I wanted to cancel my order or return it, when it arrived they got very abusive. Threatening to ruin my credit rating, before finally hangining up on me. Finally, a few days later it arrived. The box looked like it had been bounced off a freight train. Opening it up, there was padding on the bottom, but not on the top or sides. The camera box inside was from a Nikon kit, from which they had stripped out everything but the camera body, allowing it to slide around without protection. No warranty card, one paper manual with the cover folded over. I called them back asking for an RMA number. First I was told "Customer Service isn't open on Fridays". Then I was told that there would be a 15% restocking fee, plus $50 insurance plus shipping charges and that if I didn't include a certified check or money order for that amount within the returned package, they wouldn't accept it. So much for the 60 day return policy they tout! After getting the RMA number and their address (not available on their website), I told him I shouldn't have to pay a restocking fee, couldn't give this as a gift, as it was repackaged, seemed slightly damaged as well (one of the doors on the side of the camera wouldn't stay shut), didn't have a warranty etc. He then told me my RMA number was revoked, and he hung up on me. I could go on and on about how abusive they were to both me and my wife on the phone. I WOULD NEVER DO BUSINESS WITH THIS COMPANY! I have sent the product back and contacted my credit card company. I have read rumors of people who say they were offered incentives to retract their complaint or change there score to 5 stars. Dont be fooled!
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