• Report: #817751

Complaint Review: dinodirect

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  • Submitted: Wed, January 04, 2012
  • Updated: Wed, January 04, 2012

  • Reported By: ethen — mississauga Ontario Canada
dinodirect
Internet United States of America

dinodirect froud shipping info Internet

*UPDATE Employee: We will help

*UPDATE Employee: We will help

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i order an item from them on december 9 shows shipped on december 18 i paid for fedes shippent they shipped it ems funny thing is shows shipped on 19 to canada todays jan 4th hasnt arrived in canada keep asking the but this all i get from them.

Package Never Received ( Case Number: 9928674822 Date: 12/18/2011 )

Why is my item shipped by ems ? I paid for fedex express I want my item emidately Shipped by fed ex why a uk company I never heard of shipping my package please imidately transfer my item To fed ex which I paid for express shipping not ems don't change carrier on me thank u No excuses

ehsan Dec 19,2011

Why u guys send me picture of digital picture frame? And logo it with DVD gps player?

Customer Service Christine,Dec 20,2011

Dear customer, Sorry for the inconvenience brought to you. Your item has been shipped out by EMS on Dec 18. Therefore we can't change the shipment method for you. Why is your item shipped by ems ?There are several reasons for that: 1.Products like lasers, E-cigarettes cannot be shipped by express mail as it can be easily detained by the customs. In this case, we ship them by regular post service. 2. Some countries are not covered by UPS/DHL/Fedex, so the carrier will change the shipping method for your package. Countries that we can currently ship EMS packages to: Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.

ehsan Dec 24,2011

I been trying to track package by ems my track number is showing up invalid I send mail to them they responded Ee50388596cn track number does not exist they never receaved The package? Still showing the same where is my package? I am very disappointed Will never order or tell my friends about u guys they orderd the same thing from different Company they already got it except me

Customer Service Christine,Dec 24,

 We are sorry for the mess,sometimes the tracking website is update slowly,would you please try it later,hope you can understand.Your pacakage need 3-7 working days to arrive you,so please donot worry about that.

 ehsan Dec 31,2011

i still havnt received my pacakage? its been more then 7 working days theres no updates? EE503885CN Track Status Date Time Location Description Retail Location Signatory Name 2011/12/19 20:40 International item has left the origin country and is en route to Canada Date Time Location Description Retail Location Signatory Name 2011/12/19 20:40 International item has left the origin country and is en route to Canada 14:31 International item mailed in origin country

Customer Service Christine,Dec 31,2011

Customer Service Email

Thank you for contacting us.     We have checked and found that your order has been  shipped out on Dec.18.

 It takes 5-10  business days to arrive the destination. You should get your item in  a couple of days.

 Your patience will be highly appreciated!                                                                                                             

Have a  nice day

Best regards,

DinoDirect Support Team

Instant 24x7 Customer Service

www.dinodirect.com

Copyright DinoDirect Corporation 2009.All rights reserved

See our privacy policy and terms of use

ehsan Jan 04,2012

hi need info its been 10 bussiness days no item received yet funny tracking shows left 19 of december and its january 4th now item has not been scanned in canada port where did it go? if u cant find it i want replacement shipped immidately by fedex i had my patiance do ur job.


This report was posted on Ripoff Report on 01/04/2012 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/dinodirect/internet/dinodirect-froud-shipping-info-Internet-817751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We will help

AUTHOR: Asce - (United States of America)

Dear customer,

On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.

We did send the package on December 18 which as the tracking shows. And EMS was selected to deliver the order just because of the product or express or country limitation. We do not know why it takes so long for EMS and are trying to communicate with them about the issue. We will notify you once we receive any update. You can also check with customer service about the status.

Regards,
Louis,CS-Manager
DinoDirect 
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#2 UPDATE Employee

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AUTHOR: Asce - (United States of America)

Dear customer,

On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.

We did send the package on December 18 which as the tracking shows. And EMS was selected to deliver the order just because of the product or express or country limitation. We do not know why it takes so long for EMS and are trying to communicate with them about the issue. We will notify you once we receive any update. You can also check with customer service about the status.

Regards,
Louis,CS-Manager
DinoDirect 
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