- Report: #1043325
Report - Rebuttal - Arbitrate
Complaint Review: diplomacompany.com
diplomacompany.com848 N. Rainbow Blvd. #2631 Internet United States of America
diplomacompany.com 848 N. Rainbow Blvd. #2631 WARNING - Quality of Work, Bad Customer Service, all promises but no delivery Internet
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They are EXCELLENT Sales persons and have a very slick website and well seasoned sales reps, but their quality control and customer service AFTER the sale is the worse I have EVER SEEN.
And I used to be in the printing business, so I know!
I had originally made an order with them last year. Although I was not over impressed, it was "ok". Not worth the money I had paid for the service though.
So, recently, I decided to make a second order with them - for a totally different institution. After they assured me there would be NO similarities between the two orders as far as documentation details (as these were different institutions) - I place the order.
When I received the order - I was shocked!! There were so many issues that I immediately customer service who stated these issues could be resolved as long as I spoke to one of the managers named "Henry"
After speaking with "Henry" I realized he was pulling every trick in the book in an attempt to put the blame on me, and that they (the company) was not at fault. He also told me my original order did not exist with them (even after I was told earlier by a sales rep that there would be no issues.) Henry also stated that diplomacompany.com was NOT their website (he would not explain) and that I did not have an online account with them. Even though I did have an online account with him.
Henry's goal was to put the blame on me, and also wanted me to pay more money to have the work done again. I refused, and simply called my credit card company and did a charge reversal.
For the record - here are a few of the issues that the order had:
1.) Quality of paper was below grade.
2.) The printing is mis-aligned.
3.) The "seal" was simply a generic one used. Henry stated that it was against the law to use the institution's name in the seal, yet when I reminded him he had done this for an earlier order he did not reply.
4.) The word "university" was used instead of the word "college". Henry told me that these ment the same. (what a load of bull.)
5.) The EXACT same president and registrar signatures were used on both schools.
1.) The same document template was used (front and back) and signatures, for the second school as with the first school. *Henry stated that schools never stick to a common format. This made no sense.
2.) I had requested an "over all average score". Instead, EVERY SUBJECT had exactly the same mark!
This report was posted on Ripoff Report on 04/15/2013 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/diplomacompanycom/internet/diplomacompanycom-848-N-Rainbow-Blvd-2631-WARNING-Quality-of-Work-Bad-Customer-Serv-1043325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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