• Report: #1061660

Complaint Review: DIRECT BUY

  • Submitted: Mon, June 24, 2013
  • Updated: Mon, June 24, 2013

  • Reported By: RichD — sugar land Texas
11841 South sam Houston Pkwy West Houston, Texas USA

DIRECT BUY Misrepresentation of Manufacturers for product upgrades wanted as told to agent BEFORE signing up Houston Texas

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Rippoff from Direct Buy of South Houston

my wife and I did sign contract, that is not disputed. 

what is disputed is from us to our charge card company trying to get us credit on our bill for the membership which we have not used yet . we called and left 4 voice mails because they did not answer their main line even during business hrs !....we Never received any return calls.

Also , it took them many weeks even before we got our membership # to gain access to the website to look on line , as well as gaining access to showroom again after signing up.

once we got our membership card in the mail ....we have gone to their showrm and spent over 2 1/2 hrs looking thru their socalled manufacturers books for the 2 items we wanted to redo/upgrade in our home.

what we found was OLD mfgr's book and Very Limited choices ( which contradicts their sales pitch, as well we stated to agent before signing up what we only intended to use this for)

STAY AWAY, MISREPRESENTATION , Dont waste your Hasrd worked for $$$

we still are trying to resolve with charge card company and DB ( DIRECT BUY) 

All tht DB has sent replied back to charge card company is A) they had 3 days to cancel, & B) they sighned contract.

do yourselves a favior and READ ALL the complaints  BEFORE you go and attend free look at them and join!

Rich D

This report was posted on Ripoff Report on 06/24/2013 12:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-BUY/Houston-Texas-77031/DIRECT-BUY-Misrepresentation-of-Manufacturers-for-product-upgrades-wanted-as-told-to-ag-1061660. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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