- Report: #1137912
Report - Rebuttal - Arbitrate
Complaint Review: Direct Buy
Direct Buy7400 E Tierra Buena Ln #105AZ Scottsdale, Arizona USA
Direct Buy Scottsdale Bad customer service, rude Scottsdale Arizona
*UPDATE Employee: Reply
*Author of original report: guidelines were not listed
*Consumer Comment: Those contests have rules
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So here's a business I recommend no one ever visits here in Scottsdale.
I got a call last night telling me that I had won a weeks paid vacation and a iPad for a draw I had entered the week before. We talked, and the customer service rep proceeds to tell me that I wasn't eligible because I wasn't 25 yet (I'm 23), but if I brought a significant other with me that was, it would be ok. He also mentioned that is there was any complication I would still get a $100 gift card to the store.
So I rearrange my day, have my S.O take time from work, and I drive an hour out of my way to get to the store, just so the manager there can keep me waiting for half an hour to tell me in a VERY un-sypathetic manner that there was a mistake and that I wasn't eligible for anything, not even the gift card, since I (the winner) was not 25. Then he walked off without making an effort to propose any kind of solution. I then asked the receptionist if there was any way I could give my winnings to be friend that is 25 and he just looked at me like I was an idiot, smirked and said no.
Thanks #DirectBuy for that astonishing customer service!
This report was posted on Ripoff Report on 04/10/2014 04:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-Buy/Scottsdale-Arizona-85260/Direct-Buy-Scottsdale-Bad-customer-service-rude-Scottsdale-Arizona-1137912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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