- Report: #1049690
Report - Rebuttal - Arbitrate
Complaint Review: DIRECT BUY
DIRECT BUYwoodbridge Virginia woodbridge, Virginia USA
DIRECT BUY Slick salesman, garbage giveaways, convinces buyer whether you need it or not. BIG RIPOFF! woodbridge Virginia
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To all those considering joining direct buy in woodbridge VA. DON"T DO IT! you will be sorry! This is the worst company I have ever dealt with. Its nothing short of a nightmare. They have slick fast talking salesman that will talk you into anything.
They convinced us based on the facts we gave them that we would come out ahead. Its as far from the truth as you can get, and they knew it. Their contract is the worst ever and they will destroy your credit if for any reason you are unable to pay, if you lost your job, got seriously ill, or whatever, you will have your credit ruined. They dont care. Even if their store closed down and you are very far from another one they dont care.
Customer satisfaction is of no concern with them.
Plus they bait you in with useless giveaways. One giveaway is a restaurant gift card, its a hassle to use it and the reviews on all the restaurants were horrible and most of the restaurants were completely unheard of. Another giveaway is for an ipad that did not work at all right out of the box, I told them and got no response.
the other giveaway is a so-called free trip which is useless, by the time you figure it all out it... it costs more with much more hassle than if you booked it yourself.
It is such a hassle ordering anything. You often have to wait weeks, and by the time they add in all the other costs you are paying far more than you would pay most anywhere else. Plus after all this you have to go and pick up many or most things yourself and god forbid you have to return anything, the nightmare gets worse.
Headquarters could not care less, Ive tried talking with them. This company cares nothing about customer satisfaction, getting your money is the first and foremost goal. and Keeping your money is paramount to them, Contract or not, wrong is wrong and in my opinion not refunding a customer they clearly sold to that does not have any way to benefit from their services is no different than grand theft!
Most often the internet is the best price and the waiting and shipping and return policies are fantastic with most all companies out there. you will do much better if nothing else to just buy what you need from costco, home depot, etc. at least you can get a refund and no hassles.
I cannot say enough bad about this company, a lot of poeple are very very upset with this company and have incured so much hassle and financail loss of their herd earned money.
This report was posted on Ripoff Report on 05/09/2013 03:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECT-BUY/woodbridge-Virginia-22193/DIRECT-BUY-Slick-salesman-garbage-giveaways-convinces-buyer-whether-you-need-it-or-not-1049690. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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