I hate to burden you with this but
there is a growing problem in the city of barrie and I feel that I need some
I wrote this letter after sitting on the phone with
their customer service people for 4 hrs last night and got no where. I feel
that they need to be stopped but also add my name to the very long list of
complaints about this company.
When I moved into my previous residence in 2002 I
was immediately bombarded with sales people from this company. It got so bad
that they were leap frogging each other and I ended speaking to 3 different
sales people in one day sometimes.
Well in 2008 times were tough for my young family
and we needed to save money and these sales people told me that I would save
alot of money by signing with them.
Then I moved in June 2009 and now my hyro bills are
in access of 400.00 a month when they were previously 120.00 a month max.
was told by direct energy that my fixed rate is higher now and can't be lowered
unless I sign a new contract. I wasn't going to do that because I was already 2
yrs in on this one.
When I wanted to cancel they said they could once they
received the 1600.00 needed to pay for the full amount of the contract it would
take 2 billing cycles to confirm it.
For some reason I feel that this is a
bunch of crap. I said to cancel my contract and bill me, they say no they can't
cancell until they receive this payment.
Am I wrong to believe that this is
As stated below, after some research I found out that the whole
thing was a lie from the get go.
I am writing to inform you that my contract with
you for my gas and hydro are null and void and I want my money.
1. At the time of signing in 2008, I was told that
should your rate become higher you would give me the lower of the two
Well, after some research, even if he was telling the truth he
was still lying because the Government of Canada states that ONLY the power
companies and gas companies them selves can charge the lowest rate. YOU AREN'T
EVEN ALLOWED TO CHARGE ME THE LOWER RATE!
2. I WAS NOT told of a penalty charge that would
consist of the full amount of the contract.
3. How dare you entrap me and extort money from me
by telling me that you won't cancel my contracts until I give you
4. Your customer service people are rude,
arrogant, extremely unhelpful. When I asked to speak with a supervisor they did
everything in there power to stop me. Is this how you are treating your
customers. You need to be shut down.
I want my contract voided due to fraud and
This letter is being forwarded to the energy board,
maybe you will be fined again, Our MPP, the MP of ontario and the federal
government. I will help in any way to get the bill to protect us from you get
passed through its second reading. To become LAW.
I have the customer service reps name, the
supervisors name, and the floor managers name so far and ID #s. I am going up
the ladder and having each and every one charged with fraud, false advertising,
and misrepresentation. The police will get this letter, our LAWYERS will get
this letter, and we have full intention of taking each and everyone of you
PERSONALLY and the company as a whole to the Supreme Court to make sure you
don't do business in this town again.
This letter is being forwarded to all our
newspapers to coincide with the nice little Marketplace article where employees
won't even sell this to their families. Nice. Your own CEO says we NEED to pay
high prices in order to stop regulation. Nice make us pay for your beef with
Do you tell your sales people to mention all this
stuff. I assume not. Does this information influence my decision on signing a
5 yr contract, yes it certainly does.
I was tricked and every single one of you knew
Void my contract now WITHOUT PENALTY.
Thank you for reading my complaint