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Report: #1303922

Complaint Review: Direct express - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Christy — Omaha Nebraska USA
  • Author Not Confirmed What's this?
  • Why?
  • Direct express Nationwide USA

Direct express Direct express has taken unauthorized money from my Social Security acct , approx $400 and have caused me a great amount of stress . Nationwide

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 Direct Express has taken unauthorized funds from my Social Security acct. which has caused me much stress and elevated health issues . I contacted them immediately when I first noticed , they suggested I close my acct and issued me a new bank card and then file a dispute on the unauthorized chgs , which I did . The very day I called they had 2 more of the unauthorized chgs that were pending and said they would be paying them even though I told them they were not authorized by me . I then had to go to the online bank statement , because that is the only kind of statement they offer , which is terribly hard to understand . And I needed to find the disputed chgs call back and file the disputes they also told me to try and call the places and ask to have money put back in my acct . Several of them offered no phone numbers and bank did not have them either , 2 of them had a website that I tried to find but could not find them . Of the one unauthorized chg that did show a phone number I did call and I was successful at getting them to refund 2 of the chg . The dispute dept then sent me paperwork to fill out for the remaining disputes , I filled out disputes and sent them back. A few weeks later they sent me back 2 letters , one letter said on 1 dispute , not mentioning name of company or date of chg ,

that they were able to get back for me the $89.00 chg and listed the date , but the only credits to my acct that I can see are the 2 chgs refunded to me from company that I had called and had gotten them to issue me a refund . So what they are claiming is that the chg refunded to my acct because I handled it myself , they are claiming that they , the bank, had handled that and they obtained the refund , I know this because I was very careful to use the correct transaction numbers when making my disputes and had not disputed the transactions that I had already got refunds . There are only 2 refund credits to my acct they are from the same company and are the credits I got . If it was true that they had themselves obtained a refund then there would have been 3 credits to my acct . The other letter concerning remainder disputed items came and did not list any transaction numbers , the disputes were not listed seperately and had no names of company that had chg my acct , they listed them in one lump sum and stated they found no errors ???and suggested I take matters up with them ??? I have talked to my bank concerning the refund error and other disputed items only they are rude and condescending , I feel a great amount of anxiety and have to hang up to regroup Still no explanations or refunds and I do not know what to do next , please help

This report was posted on Ripoff Report on 05/05/2016 05:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-express/nationwide/direct-express-direct-express-has-taken-unauthorized-money-from-my-social-security-acct-1303922. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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