direct express a bunch of thieves harrisburg Pennsylvania

 on may 31 i called and reported my card stolen so they said i had to file a dispute do i did a couple days later the paper work came in and i filled it out sunt it back with a police report then a couple days later a woman name Sara called me from their investigation department saying she go call the detective thats on the case and that they would make a decision that day so when i called back they told Me it was denied im like how so i can't get my 2,71.86 back they said they sunt me a e-mail i don't even have a e-mail address on file what a bunch of liers they got