• Report: #1097959

Complaint Review: Direct General Insurance Co.

  • Submitted: Fri, November 08, 2013
  • Updated: Fri, November 08, 2013

  • Reported By: aliyahsmommy — Texas
Direct General Insurance Co.
1281 Murfreesboro Rd. Nashville, Tennessee USA

Direct General Insurance Co. Direct GeneralDirect Insurance Ripoff is the most accurate word for this POS insurance!! Nashville Tennessee

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I signed up for this insurance because I am a recently single young mother and I could afford it. Their stupid motto 'We'll do right by you.' is complete bull. I need help not another stress on my shoulders!!!! NO MATTER WHAT, it is IMPOSSIBLE to get ahold of a human being.

Even when I call the AGENT line the same B**** operator doesn't let me finish what I'm asking for and forwards me to the automated system. Where there is no extension to speak to a representative what-so-ever. When you select the option number that best represents what you're trying to accomplish, you must enter your (1) Zipcode (2) Birthdate-MM/DD/YYYY (3) and 9 digit policy number...

YES, I have this memorized from doing it 6,000 times! Every single time I enter my birthdate it tells me it isn't valid, like I don't know the date I was born.. So there has been no way at all for me to get to my account information. The ONE time I got to speak to a person, she told me my INS was cancelled because of lack of payment!

I told her I had been trying to speak to something other than a computer for weeks! They let my insurance lapse, and now that I'm trying to get it transferred to a new car I recently purchased I can't because the automated system is a joke. This insurance is a joke.

Their claim to do right by me is the cherry on top to this s***** year I've had. DO NOT GET INSURANCE HERE! It is cheap for a reason! I'd rather pay triple this than deal with these "people"/computers!!! Thanks a lot Direct General Insurance Company!!!!

This report was posted on Ripoff Report on 11/08/2013 01:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-General-Insurance-Co/Nashville-Tennessee-37217/Direct-General-Insurance-Co-Direct-GeneralDirect-Insurance-Ripoff-is-the-most-accurate-w-1097959. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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