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  • Report: #970192

Complaint Review: direct general insurance

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  • Submitted: Fri, November 16, 2012
  • Updated: Fri, November 16, 2012

  • Reported By: monica — Zephyrhills Florida United States of America
direct general insurance
Internet United States of America

direct general insurance liars untrained staff Internet

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On October 10th after my insurance reinstated I added a new vehicle to my policy and it is now October 16 and they still can not tell me how much I owe towards paying off my policy.  Since it is one week later and my payments are made on the 14 my account is currently past due for a charge that no one can explain.  which is about to put my policy on cancel status again.  They added a charge of 4.27 one day then it changed to 4.32 and no one has any idea where it came from I called this morning and they told me it was removed so I had them process a payment for new vehicle and it subtracted the past due amount of 4.27.  What I don't get is they say the are working on my policy and have been for 4 days. Now I'm no idiot but if they are working on my policy for 4 days that means they just paid someone about $300.00 already and another 150.00 for the next two days so they are paying someone 450 to work a policy that only totals 650.00.  They must truly think I'm stupid.  Don't deal with them everyone passes the buck and no one takes responsibility for whats going on.  I don't even know if we can drive the added vehicle one day it on the policy the next day they removed it, which tells me there is no coverage

 

This report was posted on Ripoff Report on 11/16/2012 11:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/direct-general-insurance/internet/direct-general-insurance-liars-untrained-staff-Internet-970192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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