- Report: #1115527
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVLos Angeles, California USA
Direct TV Will Not Acknowledge Request To Cancel Account Los Angeles California
*Author of original report: Not True - But Still Strange
*Author of original report: If True . . . . It Is Even Stranger
*Consumer Comment: Here's what I found on Direct Tv's website...
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After years of poor service and continuous price hikes, I decided to quit fighting the dragon and being a victim and to cancel my account with them.
I called the customer service phone number (888 388-4249) specified on my billing invoice. The Customer Service Representative said that she woul transfer me to someone who could cancel my account:
1st Attempt: Received a voice message that i could not reach that number from my area code.
2nd Attempt: Called the original number and they said that they would try again. Phone rang and was answered by a recording that asked me to hold. I held for about fifteen minutes and then was suddenly disconnected.
3rd Attempt: Called the original number again. Explained what had happened and she said she would connect with them first before connecting me. On hold for abput ten minutes. CS answered, we went through the purpose of the call and he told me I had to call (800) 778-3397. and they would process the cancellation.
4th Attempt: Called (800) 778-3397 and explained what had just transpired and the reason fro my call. She saidd call the original number (888 388-4249) and they would process the cancellation.
5th Attempt: Called the orifinal number twice. Put on hold twice and disconnected after between 10 - 15 minutes of waiting.
6th Attempt: Finall got through to the original number (new CS) and he told me to call the (800) 778-3397 number again. Called, on hold for 10 minutes and then I hung up.
Send Drect TV Customer Service five emails requesting confirmation that my account was canceled. No replies. As far as I know thet are continuing to bill me.
If think go as in the past I will continue to be billed monthly, and more than likely charged for the equipment I cannot use without an account.
The 2orst run, worst managers, the poorest cistomer service of any large company I have delt with. They should lose their FCC license.
Sun Lakes, Arizona 85249
This report was posted on Ripoff Report on 01/14/2014 04:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV-/Los-Angeles-California-90060/Direct-TV-Will-Not-Acknowledge-Request-To-Cancel-Account-Los-Angeles-California-1115527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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