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Report: #1314261

Complaint Review: Direct Tv and Exede internet - Internet

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  • Reported By: Lori — Phelan California USA
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  • Direct Tv and Exede internet Internet USA

Direct Tv and Exede internet I contact Direct tv my television provider to set up internet through Exede the company they use in my area. I asked 3 different times how much Gid I am going to get each month and was told 25-30 depending on the time of day. I repeated it then several more times as well as the price they told me I would pay. That was $69. Per month. I had it set up for 2 weeks away and they called me back and said they were in the area and could they do it tomorrow. I said yes. This was all done worh an agent of Direct tv. After it was installed I received a bill 3 days later for $92. and when I called Exede to find out why it was so much they said that is my bill too bad. Also I said I guess that's ok I will pay it since I am receiving 30 gigs she laughed and said your only getting 12! I have contacted both companies their supervisors and have been on the phone for days to no avail. I called to have it cancelled last night and they never shut it off and I was told I have a $400. Cancellation fee and have to go up on my roof and return the equipment. I am 72 yrs old! Please help me! Victorville California Internet

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 I contacted my tv provider Direct tv to get internet in my area. They have a provider they use Exede. Direct tv promised a $69. Bill I received a $92. Bill from Exede and I was told I would have 30 gigs. When I called to see why my bill was so high I asked about the gigs. Exede laughed at me and said Direct tv lied and she has been getting calls all day about how they lie to people and I would only get 12 gigs. When I called both companies supervisors they passed the buck back and forth to no avail. I called to cancel last night and they told me I have to crawl up on My roof and send equipment back and there is a $400. cancellation fee that I have to pay. I am 72 yrs old I can't get up on my roof and now I will have to pay someone to do that! Please help!

This report was posted on Ripoff Report on 06/29/2016 03:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv-and-exede-internet/internet/direct-tv-and-exede-internet-i-contact-direct-tv-my-television-provider-to-set-up-interne-1314261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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