DIRECT TV NATIONWIDE Charges for equipment they refused to take back, moved unable to get service, sent return boxes to last address Bryans Road Maryland

Run, Do not walk away from this company!. They have the worst business practices EVER. I learned that the hard way. I had the service for a year and moved. I arranged to have my service transferred.

At my new location, they could not get a signal, so I was unable to get the service. Now, they have you pay your final bill and establish a new account. Not sure why because it was the same state and county. While the rep is at my place, I tell him to take the eqipment because I couldn't use it. The rep tells me that they will send boxes for me to mail them back to Corporate. I never get the boxes and go about my life.

About 2 months later, I receive a bill from them. So, I call them to inquire what the bill was about. NON Returned Equipment! I explained to them that the rep told me that they would send boxes. They sent boxes to my old address. I couldn't believe it. I ask the NO customer service rep why they would send boxes to the address where I didn't live. I told them they absolutely knew my new address because I established another account. Basically, I was told to get over it, they did what they said they were going to do!

Livid, I write the Corporate Office and dsipute the bill and tell them what happened and that I want to send the equipment back. I get a nasty letter from the Corporate Office telling me that they would not honor my dispute because the equipment was too old!!!??? After 2 months, the equipment is too old? I don't care how outdated it is, I wanted to return it in the first place! I swear, it was like a very bad movie. I felt like I had to be in the twilight zone! What company won't take equipment back? What Corporate Office writes a consumer a nasty letter? Guess what? I sent the equipment back anyway, signature confirmation.

Thought it was over? NO, gets better. About 3 weeks ago, my credit score took a nose dive. Yep, they did it! Sold the "collection" account to one of these "Johnny Come Lately" sleezy collection agencies. Now, I have to fight all over again and they have shot my credit to hades. Everyone knows that a collection account on your credit is like having the plague. I absolutely despise them. Please do yourself a favor and walk away.  I don't care what they promise you! In the end, you will be sorry.

At this point, I can't even call them a company. With all the complaints, I can't believe they are allowed to get away with these practices. I have disputed this again but I am going to the Consumer Finanacial Protection Bureau. Consumerfinance.gov. I wish everyone on here would report them and shut them down with the unfair business practices.