Direct t.v. Customer 6 years. Gave ultimatum that was impossible to meet. www.directv.com, Missouri
*Author of original report: direct t.v. customer service impossible
I've been a long-time customer. I placed my account on suspended service as I was going out of state for several months. I started getting phone calls from Direct t.v. (day and night). They wouldn't leave me any messages and wouldn't stop calling. I had Sprint block them from calling. I called the 800 number of Direct t.v. and complained. They said it wasn't them. 866-544-8416. There are lots of complaints from other people on the internet saying the same thing. Then a week later I got a "past due" bill. What???
I called Direct t.v. and told them to cancel my service. They asked questions like "did I have a second home?" "what company was I going with"?, etc. The gal I spoke to said if I didn't return the receivers in 21 days I would be charged for them. I told her I wouldn't be back for five weeks. She more or less said "too bad". Today, I got another bill showing a slightly higher balance. It has been paid. I don't owe them any money. I'll gladly return the receivers when I get home in another 5 weeks.
I would have a friend go into my place and mail them off but Direct t.v. is mailing the boxes to where I'm vacationing (they said I should get them in a week) and my mail is being forwarded -- so it's impossible to meet the time-frame. This should be simple: I should be able to return the receivers when I return 5 weeks from now and that should be it. I don't want them trying to take money out of my checking account (this account was set-up by my deceased husband). I haven't authorized anything but it sounds like they are unscrupulous.
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