- Report: #1097915
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TV Misrepresentation of service pricing/terms chicago Illinois
*Author of original report: Ahhh Tyg
*General Comment: Told vs signed
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When I signed up with Direct TV, I knew it was only for a couple of months as we were new to Chicago and renting while we looked for a new home.
The temporary residence was a condo that included basic cable; which was on and operating when we moved in. I was told by Direct TV that I needed to open aan account to get additional services. Because it was only for a few months, I specifically asked if there were any term commitments associated with the expanded services i wanted to order. I was told no, so I proceeded.
When I called to cancel a few months later, because our new building offerred only Xfinity (thank goodness, I could finally watch a whole sporting event without "weather interruptions) Direct TV said I owed them an "early cancellation" fee. I recounted my conversation from my sign up and was told I was on the hook for the charge.
I then requested a copy of the "recorded" sign up call, only to have that request denied.
We are preparing complaints to file with the FCC and State fo Illinois... as well as, exploring a class action suit associated with misrepsentation of service pricing and terms.
This report was posted on Ripoff Report on 11/08/2013 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/chicago-Illinois-60601/Direct-TV-Misrepresentation-of-service-pricingterms-chicago-Illinois-1097915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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