- Report: #1170003
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TV1648 W 8th St erie, Pennsylvania USA
Direct TV Verizon we signed up because of a $100 discount, now Direct TV is not accepting that coupon. erie Pennsylvania
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We have a $100 Direct TV coupon. When my wife signed up her mother for Direct TV we said we didn't have the coupon account number with us, should we call back to sign up later.
The Direct TV customer service rep we spoke to said we could call back at any time for the $100 discount. Now we are calling back and a new CSR is telling us we had to provide the coupon information when we signed up, we can no longer get the $100 discount.
We signed up because we had this discount, it was the only thing that made the price better than their competitor. We spoke with a Direct TV supervisor and they won't help.
We would now like to disccontinue our Direct TV due to this situation, but they want to charge us a $480 cancellation fee.
This report was posted on Ripoff Report on 08/15/2014 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/erie-Pennsylvania-16505/Direct-TV-Verizon-we-signed-up-because-of-a-100-discount-now-Direct-TV-is-not-accepting-1170003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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