- Report: #1098588
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TV1417 N Vista Street #314 Los Angeles, California USA
Direct TV Direct TV NFL Sunday Ticket Rip Off Scam Los Angeles California
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I have received charges in the amount of $37.49 per month for the last four billing periods with Direct TV. These charges are for the NFL Sunday Ticket. I do not watch sports - no one in our home watches sports. As a matter of fact, when I placed the order for Direct TV service, I specifically requested that this particular complimentary package not be included. I have no use for sports channels or features at all.
On 9/9/13, I called Direct TV in an effort to reduce my bill, which had somehow increased. I spoke to a customer service representative at Direct TV and during our conversation, asked him to please make sure I did not have any type of sports packages or channels and he assured me that I did not.
On 11/10/13, I went online to make a payment to Direct TV and saw the charges for the NFL Sunday Ticket. I contacted Direct er and having to explain the situation numerous times, I was informed by a supervisor at Direct TV, that it was too late to cancel this package, as the season had already started! I don't watch sports so how would I know when a season begins? So, not only is Direct TV unwilling to credit my account for the last four months of charges, they refuse to cancel the upcoming charges for this unwanted package! The supervisor advised that I email their corporate office and ask for the recorded phone calls to be accessed as proof that I requested that this package be excluded when ordering Direct TV service and that I asked again when I called on 9/9/13.
This is an outrage and it is quite clear that Direct TV is deliberately deceiving their customers.
This report was posted on Ripoff Report on 11/11/2013 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Los-Angeles-California-90046/Direct-TV-Direct-TV-NFL-Sunday-Ticket-Rip-Off-Scam-Los-Angeles-California-1098588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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