I have been a member since 2002, joining on a friend's recommendation. Everyone came over and congratulated us for joining, gave me a cheap bracelet and a friendly pat on the back.
When I went in to purchase a modular sofa I found what I had seen in a local store and prepared to place my order. I could have saved about $200 on the entire set. But wait! The sales representative, who could go from pleasant to rude in a split second, then gave me a fabric book. Come to find out my sofa was cheaper but I had to purchase the material in addition to the frame. The total cost? $3400.00. When I told her where I could purchase the set, complete, with upholstery, she grabbed the catalog out of my hands and said "Then go buy it there."
I called the main number and was told they would "look into it." When my membership came up for renewal after 3 years I again questioned this incident and another where I was not allowed into the "showroom" due to a tour and was again told it would be investigated.
Bottom line was pay the annual fee of $159.00 in the hopes of someday being able to purchase something or lose the $2800 we paid in 2002.
I have one more year in which I am able to use this bogus company and then I'm out, per their rules. I have spent $3418.00 and have nothing to show for it. We hope to find the company better run in Florida but I'm not holding my breath.
At this point I just want out and would be happy to get any part of my "membership fee" back. My advice is to stay away from Direct Buy. Not only do you not get a reduced price, you have to wait months for delivery and pick it up yourself. What a rip-off.
Barnegat, New Jersey