• Report: #1129756

Complaint Review: DirectEnergy.com

  • Submitted: Mon, March 10, 2014
  • Updated: Mon, March 10, 2014

  • Reported By: d.a.n — Flower Mound Texas
12 Greenway Plaza, Suite 250 Houston, Texas USA

DirectEnergy.com DirectEnergy.com Bait-and-Switch SCAM Houston Texas

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I signed up on 15-FEB-2014 (providing all required information and Social Security Numbrer) and received a confirmation and an Account #679050948  from DirectEnergy.com for “Price Advantage Plan 3” for 6.8 cents per KWH for 3 months.

However, I received a subsequent email (see below) from DirectEnergy on 6-MAR-2014 (see below) that there was a problem, and when I called Direct Energy at the recommended number (e.g.  1-877-653-3346), they now tell me that the price is 9.7 cents per KWH.

From: Direct Energy [mailto:email@directenergyemail.com]
Sent: Thursday, March 06, 2014 3:50 PM
To: Daniel
Subject: Important Order Update

To view this email as a web page, go here.

Dear Daniel,

We thank you for placing an order with Direct Energy on 2/15/2014. [continued below]....

..... We recently discovered there was an order processing error that affected your enrollment. A representative from our customer care team will be reaching out to you shortly.

Feel free to contact us at 1-877-653-3346 at your convenience and we will make sure your enrollment process is completed.

We appreciate you and look forward to serving you!


Direct Energy Customer Care Team
This email was sent by: Direct Energy
12 Greenway Plaza, Ste. 250 Houston, TX, 77046, USA

As a result, 3 weeks passed, and my current electricity contract expired, and the rate was increased drastically (because that is what most (if not all) electricity providers do if you don't get a new contract before it ends).

This report was posted on Ripoff Report on 03/10/2014 09:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirectEnergycom/Houston-Texas-77046/DirectEnergycom-DirectEnergycom-Bait-and-Switch-SCAM-Houston-Texas-1129756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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