- Report: #1089715
Report - Rebuttal - Arbitrate
Complaint Review: DirectTV
DirectTVCarol Stream, IL Carol Stream, Illinois USA
DirectTV - NFL Auto-renew Ripoff and overall customer support My auto-pay bill auto-charged me $224 for an NFL Package they had "Free" when I signed up (I guess) Carol Stream Illinois
*Consumer Comment: Auto Renew Without Permission Is a Ripoff
*General Comment: Thats right
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My autopayed bill apparently auto charged me $37.49 per month for the next 6 months ( $224.94 ripoff total) for NFL watching, something I NEVER do. When I called today they said I was 2 weeks late to cancel the auto billing and I had to pay it. When I asked about cancelling the entire system, they said I would pay for the next year anyway, plus penalties for each service I had including the NFL channel, AND an overall penalty on top of that. Their reasoning was "it was in my original contract, and I should have seen it on my bill and asked about it."
I asked to talk to a supervisor, and they refused saying"we can transfer you back and forth all day and you will still have to pay the NFL channel charge". Seriously. When my contract is up I will never use them again, not will my family and business. I see other similar complaints here--wish I was a class action lawyer.
This report was posted on Ripoff Report on 10/05/2013 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/DirectTV/Carol-Stream-Illinois-60197/DirectTV-NFL-Auto-renew-Ripoff-and-overall-customer-support-My-auto-pay-bill-auto-charg-1089715. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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