• Report: #515903

Complaint Review: DIRECTV - DIRECTV

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  • Submitted: Tue, October 27, 2009
  • Updated: Sat, December 19, 2009

  • Reported By: ssponsler08 — Duluth Georgia USA
DIRECTV - DIRECTV
El Segundo, California United States of America

DIRECTV - DIRECTV Direct TV Does not care about existing Customers El Segundo, California

*Consumer Comment: Looking for a free ride

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DirectTV has some of the worst customer service around.   When we called, we received a 12 month promotional deal, which all companies should do away with anyway.  This day and age is about retention, not bringing in new business only.  Any smart business knows that.  Anyway, since we signed up for this deal over the phone and not online, we didn't receive a DVR.  Now, after the 12 months is over we are saddled with 150 measley channels for $56 a month with no HD, no DVR, and can't get the luxuries of the free HD DVR all new customers get without signing away another two years of our life to a contract.


When will these companies learn that contracts and "NEW CUSTOMER ONLY" promotions are not the way to keep healthy, referring customers???  We just spent 70 MINUTES on the phone with customer service and cannot get any break whatsoever.  We will not be adding additional features and we will be cancelling after being good paying customers as soon as this first two year contract is up.  Congratulations Direct TV.  Your consumers have a great deal more power with the internet now a days then did the individuals from the days of old who could only tell a couple of neighbors how bad the customer service is.


This report was posted on Ripoff Report on 10/27/2009 06:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/DIRECTV-DIRECTV/El-Segundo-California-/DIRECTV-DIRECTV-Direct-TV-Does-not-care-about-existing-Customers-El-Segundo-California-515903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Looking for a free ride

AUTHOR: unchienne - (United States of America)

Your complaint is beyond ridiculous. You knowingly entered into a promotional contract with Directv in which you received programming at a drastically reduced price for an entire year with only one year required programming at the REGULAR pricing, haven't even paid REGULAR pricing for more than a month or two and are already screaming for freebies?

Do you do this type of fanatical haggling with your cell phone company, electric company, bank, rental, mortgage? If you move into an apartment with reduced rent for the first three months as an incentive for new customers, do you start threatening to move when the fourth month rolls around? And if so, from a business perspective, do you really consider yourself to be valuable customers that a company should try and retain? What's Directv's incentive for keeping you around? You're been a profit bearing customer for all of what...60 days...and are wanting to be rewarded? Do you live your life in the same fashion you expect to be treated? Do you tip 20 dollars if a waiter refills your glass? Buy your kid a car for bringing their grade up to a "C"?

While DTV is not an ideal company by any stretch of the imagination, they do actually reward loyal customers. I've seen customers get free programming and discounts (all unsolicited, I might add) just for being with DTV for "x" amount of time in good standing. A promotional price is just that: it's a promotion for you to come and try the services. It's not an invitation to entitlement. And your pricing is either way off or you're not including extra charges b/c the 55 dollar package includes more than 150 channels (free locals too if you're in an area that provides them). To me (and pretty much to any other logical being) a ripoff is when you're paying substantially more for the same services you can get elsewhere. Last time I checked, 55 dollars for locals and pretty much every other normally watched channel (USA, TBS, TNT, Animal Planet, Syfy...and a host more) was not a ripoff. Our local cable company charges almost 30 dollars over that amount for the same stations.

Have fun explaining to people how you entered into an agreement with Dtv for a promotional discount for one year and regular pricing the next and then were outraged when they actually expected you to pay the regular pricing. The audacity of that company. Wow. How could they have actually expected you to pay regular pricing for services. What a ripoff. And the customer service. My God. 70 minutes of trying to weasle your way out of your agreed upon pricing (which by your own admission you've only been paying for a couple of months) and they kept saying no. God, that is the absolute definition of bad customer service: not doing everything the customer asks even if it's contrary to what was established before service was installed. What nerve DTV has. They just don't know what a joy they will be losing when you cancel your services and try go to another provider.

There are people on this board who have truly had horrible experiences with Directv. Your gripe is bordering on the pathetic. Nix that. It's just pathetic.

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