DirecTV, Inc. URINATED on floor; charged for "free" installation; why DirecTV has an "F" rating with BBB! El Segundo, California

I am writing to provide some perpective on the persons not visible to you who bear at least partial responsibility for the deplorable events which occurred during your New/Former Install.



I am a subcontractor for MasTec Advanced Technologies, the installing arm of DirecTV in several locales. My Tech ID is MAVA999957 from Ashland, VA. At least for the next 6 or 7 hours, as I have had enough. So these should be regarded as the remarks of a disgruntled quasi-employee.



While the behaviour of the technician who appeared at your home is absolutely inexcusable, it is a product of the working conditions experienced by subcontractors retained by MasTec Advanced Technologies. Technicians are overbooked each day, given activities which would require 15 to 20 hours to complete in accordance with company protocol with the assumption that a certain percentage will be no line of sight, no show, refused or that the technician will cut corners to save time. Consequently technicians do not have time to go to the toilet before a home visit, much less eat a decent mid-day meal. While I cannot explain his poor toilet marksmanship, (fatigue may have been a factor) I can say that he should have asked permission to use your bathroom and only if absolutely unavoidable.



Also the "Free" installation limitations are described in microscopic print in the adverts, illegible if you have only a standard-definition TV. It is indeed free for many customers, any who can use a roof or wall mounted ODU (dish). However, if the ODU must have a pole mount due to obstructed line of sight or landlord/HOA restrictions there is an additional charge of $75. The technician should have been prepared for this eventuality, with 150 lbs. of readymix concrete and a 2" pole on her/his truck. These come into the category of custom work charges. Today I did an excruciatingly difficult job of fishing a coax into a vaulted cieling, through a sweltering, impassble attic and down a wall so that the customer so that the customer would not have to pay for a SWM system for their HD-DVR. For this I got paid $35 and got excoriated by my sub-manager for taking so long.



It should also be noted that DirecTV is a corporate Russian Nesting Doll, with DirecTV within Mastec Advanced Technologies within the local companies within the subcontractors. Thus if there is a technician who creates a disaster, such as doing something criminal or perverted in a customer's home, there are enough levels of irresponsibility to make a lawsuit a practical impossibility. Thus the deep pockets are effectively insulated from responsibility resulting from their decision to hire practically anyone with a pickup truck and a heartbeat in order to maximize profit rather than maintaining an adequate staff of well-trained, conscientious technicians.



While this corporate culture is certainly despicable, it is hardly unique. It is a product of the venality which has been present throughout history but never more effectively represented than by the syphilitic penes which run today's corporate kleptocracy.



Hope this gives you some insight.





jHh

I pay my bills, son. I pay ALL of my bills... and all are paid within one day of being invoiced. I am not a deadbeat, and never have been. But, this isn't about me. This is about DirecTV. The company that was awarded a much deserved "F" rating by the BBB. That's right. An "F". DirecTV... the company you defend, has offended so many, including uninvolved objective third parties... that they earned an "F" rating. Perhaps your feedback might have a little bite, if a simple google search did not reveal thousands of like complaints, from people all over the country.

To further illustrate the low character of this company... I have it in their own words to the BBB that since my name doesn't appear on the account, I have no standing to complain. Then, mere days later, I have DirecTV stating they have a right to maintain my credit card as security on the account. My card was used to pay one bill over the phone when the bill was damaged in the mail. Now, it is securing the entire account! Just like my new phone number ended up being the contact number on the account, after I placed a phone call to them about the account. That's DirecTV. They no longer hane my account info. I invalidated the credit card and will have a new one in a week.

Defend this crud. Chances are, you are probably a shill FOR them. Your defense means little, when anyone can do the google on "directv complaints", and see thousands of complaints... all with common themes. Lying. Theft of money. Telemarketiung abuses. Hell, for that matter, check out how many time3s these clowns have been sued for their behavior recently. i did.

your bill wasn't paid, your service was interrupted, yeah it "magically" came back on when you pulled out your credit card bc you PAID THE BILL!  also you don't own the rights to your ppv movies, as you don't with any company. if your services are interrupted, you can't watch recordings bc you have no dvr service.

I forgot to mention a few other things in my initial report.

DirecTV has control over, and exerts control over, your DVR. That's right. All those PPV programs you have purchased that you paid for and have recorded to your DVR.... think you own the right to view them? WRONG! When the payment dispute previously described took place, DirecTV apparently didn't like my response. Their response? I woke up the next morning, turned on the TV to watch the news, and found that the DVR box would not power up. That's right. They didn't just suspend the service. They turned off the whole box, preventing ANY use, even to watch those videos you have already paid for. Sure, the moment you call up and give those fascists your credit card info, the power magically comes on again. What happened next? They LIED about disabling the box. They claimed that there was a service interruption. Yeah. Right. An interruption that just magically happened when the dispute began and ended when payment was received. THIS is what DirecTV customers can expect from DirecTV, should they have the audacity to dispute anything. They simply disable your entire box and shut you down. Period. Sieg Heil!

RIpoffreport apparently has about 500+ other reports from disgruntled customers and former employees of DirecTV. I have scrolled through many, and find that I am not the only one who was billed for a free installation. I am not the only one who has been lied to. I am not the only one who has had DirecTV going into their accounts, instead of simply cahsing their checks. Read for yourself people! 500+ complaints here. An "F" rating at the BBB. Complaints at Consumer Affairs (google it). There are SO MANY complaints, there is even a directvcomplaintsdotorg website devoted to exposing these cruds. Read that page. You will see striking similarities to my complaints.