Complaint Review: DirecTV - Nationwide
- DirecTV Nationwide USA
- Phone: 800 531-5000
- Web: www.directv.com
- Category: Satellite Companies
DirecTV Did not send $200 Visa Card as promised Greenwood Village, Colorado Nationwide
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In December of 2014, I cancelled my DirecTV service because it was to expensive. In January of 2015, I called DirecTV because they double charged me for the cancelation fee. While on that call, the Rep told me that if I came back to DirecTV that they would waive my cancelation fee and send me a $200 Visa Gift Card. I took them up on this offer. The Rep told me that I should receive the card within 2 weeks. I confirmed this offer with her twice and she verified it both times. After 3 weeks went by and I did not receive the card, I called them again. I was told that the card would not be mailed out until 2 months after I renewed, to make sure that I did not cancel. I waited the 2 months and still did not receive the card. After three on-line chats with reps and at least 8 telephone calls, (and never being able to speak to the same person), I was told several different stories, from the card was only meant for people that transferred from another provider... or that I had to fill out a form, or the old stand by, "the card is in the mail". As of today, May 5th, another supervisor told me that I should have never been offered the Visa card in the first place and that I wouild not get it. But, she would go ahead and give me a $100 credit on my account... for all the trouble and being missled. I told her that this was wrong, that the reason that I renewed was because of the offer that a Rep from the company made be, and that it should be honored. Nothing was in writing, all was verbal. I asked her to listen to the tape, since supposedly the conversation was recorded, but she said that she could not do that. So, what it boils down to is that I was ripped off for $200. Them applying a $100 credit to my DirecTV account is pretty much useless. I was counting on the $200 to buy food/gas.
This report was posted on Ripoff Report on 05/05/2015 03:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/nationwide/directv-did-not-send-200-visa-card-as-promised-greenwood-village-colorado-nationwide-1227078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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