ethics
  • Report: #1119422

Complaint Review: Directv

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  • Submitted: Wed, January 29, 2014
  • Updated: Sat, February 01, 2014

  • Reported By: Lawrence — New York New York
Directv
2230 E IMPERIAL HWY El Segundo, California USA

Directv refused disconnect, stole receiver. continuous auto bill pay fraud over $3000 El Segundo California

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Directv Act # 69034XXX

I was a loyal Directv customer since 2001 and held this account since 2007.

In July 2009 I moved to my current address and utilized the Mover's Connection. Service technicians came to my building two times in July 2009 and were unable to get a signal and I was told the account would be closed out by the supervisor who left with my set top receiver and satellite dish.

The account was not properly disconnected by Directv. I began getting billed to my debit card so I called Directv and spoke to their disconnect service and requested  over the phone to end the account four separate times in 2009.  Dtv has acknowldeged records of the these conversations with their disconnect service phone line. Their account supervisor refused to close the account because the receiver had not been returned by their service technician. I then wrote Directv a letter on December 7, 2009 to end the account and refund the charges because I did not receive service at the new address beginning in July 2009.

I was told that the set top receivers are refurbished and would have to pay a $400 fee for the missing receiver, though it was taken by directv. I refused to pay the $400 fee. They said the billing would stop once it hit $400 to pay for the missing receiver. The billing did not stop. I received some credits to my account in November, 2009. Later, they added extra sports packages such as the NFL Sunday Ticket and NFL League Pass, which were not ordered.

 

I was erroniously and fraudulented charged $3,259.47 over this time through a recurring automated payment. On January 4, 2014 the account was finally closed out. Account supervisor Heather in the Alabama office (badge #442097) apologized profusely for all of the errors and promised a full refund. She contacted the Office of the President to find out if the refund would be one check or debited for each of the fraudulent charges. On January 6. 2014 the corporate office informed me they could not afford to refund that amount of money and only debited back two months of charges.

With a quick google search, there are many other people who have the dame diconnect problems and recurring debit issues with Directv. They have been sued and lost in Washington, Colorado,  and other states.

A letter from Rip off Report and partners to Directv’s corporate office sends a clear message that fraud is not acceptable. Please help!

thank you,

 


This report was posted on Ripoff Report on 01/29/2014 05:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Directv/El-Segundo-California-90245-3501/Directv-refused-disconnect-stole-receiver-continuous-auto-bill-pay-fraud-over-3000-El-1119422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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