Complaint Review: Directv - Greenwood Village Colorado
- Directv P.O. Box 6550 Greenwood Village, Colorado USA
- Phone:
- Web:
- Category: Cable TV
Directv NFL Ticket Charges Added to the Bill but NOT ordered Greenwood Village Colorado
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Our CenturyLink bill has fluctuated greatly over the years. One time we called CenturyLink to find out why and they told us that sometimes DirectTV doesn’t get their billing done on time, so CenturyLink must go ahead and bill without them (once we were billed $47.33 one month then $321.33 the next.)
The last two months our bill went up again to $220.04. Thinking this is getting too expensive, we started researching other options to the CenturyLink package plan, only to find out that we are signed up for “Sunday NFL Ticket” with DirectTV and have been for 4 years!
How did that happen? Where and when did we agree to this? This is something we would never even be interested in!
Things got even worse, because trying to immediately cancel proved impossible. We were told by DirectTV that the deadline to cancel had been in September (a few days ago) …and we were then offered a $10 credit. The “Sunday NFL Ticket” is $41.99 a month and will continue, whether we want it or not. We don’t know how we could have canceled something by a certain deadline that we never even knew we had.
We would have been happy to just immediately discontinue this NFL thing and chalk it up to our own ignorance, but now we are angry about the entire last four years. We don’t want to cancel our DirectTV and go to cable because we otherwise really like it.
We feel we were tricked in to this subscription. This is not right and we are sure we are not the first customers with this complaint!
This report was posted on Ripoff Report on 10/07/2015 04:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directv/greenwood-village-colorado-80155/directv-nfl-ticket-charges-added-to-the-bill-but-not-ordered-greenwood-village-colorado-1259843. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Look back to when you first signed up
AUTHOR: Common Courtesy - (USA)
SUBMITTED: Tuesday, December 01, 2015
DirecTV has had a "Promo" for the last 4-5 years where they give you the NFL Sunday free for the first year and then if you don't cancel it because either you forget or they barely scimmed by telling you about the fact you have the NFL Sunday then you are stuck. If you have the paperwork from your origional installation it was probably on there.
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