- Report: #1081623
Report - Rebuttal - Arbitrate
Complaint Review: Discount Storage
Discount Storage1091 1 st O'Fallon, IL. 62269 Ofallon, Illinois USA
Discount Storage Unreasonable Late fee. Late fee when they are closed and can't receive payment. Ofallon Illinois
*Consumer Comment: Storage Fees
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They assess a 14% late fee when the payment was mailed 5 days early the due date was sunday and Monday a holiday. When they opened on tuesday the mail delivered the payment or it might have arrived Friday or saturday but since it was a holiday it might not of been processed any way. When I contacted them they said the payment was late before and they waived the fee even though they never notified me of this. Ironicaly both times this happened the due date fell on a weekend. I have the automatic payments sent from my bank and i am notified when they are sent and it is allways a 5 days early or more when sent. I have also questioned the discounts and referal fees they offer. They just don't ever seem to apply to me. This is pretty dishonest and makes me wonder about how safe my stored items are.
This report was posted on Ripoff Report on 09/04/2013 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Discount-Storage/Ofallon-Illinois-62269/Discount-Storage-Unreasonable-Late-fee-Late-fee-when-they-are-closed-and-cant-receive-p-1081623. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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